Userpilot

JUNE 19, 2023

You can use user flow analysis to identify the fastest route to value (the happy path ), remove friction wherever your users encounter it, monitor behavior for each segment , and optimize the whole experience. To conduct user flow analysis in your own product, there’s a handy framework to work from.

Data Visualization 80

Data Visualization Analytic Tools User Testing Customer Experience 80

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” Welcome to UX studio. And they had different UX and UI.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. They’re spending a lot of their time really helping educate or react to questions from other customer-facing teams. It’s true that discovery takes time.

Product Research 229

Product Research Customer Experience Data Visualization User Testing 229

Userzoom

MAY 9, 2019

Head of UX Research, James Barley, showcases how he’s worked to democratize research at Auto Trader over the last couple of years, by making it more visible and understandable throughout the whole business. I’ve been heading up UX Research at Auto Trader now for the last couple of years. Access videos. I’m James.

User Testing 121

User Testing Product Research Research Software UX 121

Userpilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e. Drive customer loyalty.

Analytic Tools 79

Analytic Tools Feedback Software Marketing Product Marketing 79

People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Here are some tips to keep in mind as you go through the exercise: Every product vision derives from the the organization’s vision.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 163

Product Research User Testing User Friction Research Software 163

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. What is a SaaS onboarding funnel?

Analytic Tools 85

Analytic Tools Onboarding KPIs Research Software Feedback Software 85

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. Design: Customer Discovery Insights. Elon Musk has put out some of my favorite product vision walkthroughs.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

OCTOBER 26, 2022

An impact map is a visual representation of the connections between the goals you want to achieve, the customers, and solutions. While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value.

Onboarding KPIs 89

Onboarding KPIs Customer Experience Product Research User Testing 89

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Audience User personas and stories are other useful ways to provide helpful background context for your team.

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. Communication starts with listening. The cycle of creating a great product begins with listening.

User Testing 111

User Testing Customer Experience Customer Feedback Product Management 111

Userpilot

JANUARY 25, 2021

You can get an accurate picture of your ideal user just by asking three questions: Who are they? What is their main pain point in achieving this goal? These questions have a lot to do with Tony Ulwick’s Jobs-To-Be-Done-Framework. In a nutshell: You are building a product that your users need to do a specific job.

Analytic Tools 54

Analytic Tools Research Software User Testing Customer Experience 54

Department of Product

AUGUST 11, 2020

To craft a differentiated policy you’ll need to look at what your market offers today and what customer pain points could be eliminated by offering durable policies. Look at the rigid policies of your competitors and others in your market to explore opportunities for creating new, flexible, customer-oriented policies.

Differentiation 52

Differentiation Feedback Software Product Research User Testing 52

Department of Product

JUNE 27, 2022

You can use this exercise for defining lines between roles. Instead, they should set up a standard approach for local leadership groups, and then let the local team customize it to their needs. We reviewed the state of our part of the product, looking at what we’d learned about our customers, how recent features have performed.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Userpilot

SEPTEMBER 23, 2021

So we’ve summarized all of our key learnings about new user onboarding in one place so you don’t have to re-invent the wheel. Onboarding is the process of educating your customers so that they get the most out of your product. This is when you know the exact steps a user needs to take in order to activate.

Analytic Tools 80

Analytic Tools Onboarding KPIs Customer Experience User Testing 80