UX Planet

FEBRUARY 1, 2024

Imagine there are ten different types of users who will interact with your product, each with unique goals and ways of using the interface. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

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The Product Coalition

SEPTEMBER 3, 2019

Don Norman first coined the term User Experience in 1993 and in the last 26 years, UX has exploded. But UX is about human-centred design, no matter the product nor the audience, creating services that help people in one way or another. Then together as a group clustering common themes and voting on the biggest pain points (i.e.

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Intercom, Inc.

FEBRUARY 16, 2021

I’ve incorporated this “stolen” advice from my favourite article by the founder of the UX Collective, Fabricio Teixeira, into my own workflows. It’s a muscle-memory exercise that’s time consuming but pays off. Uber customers’ most significant pain point is the wait, and this is where the rationale behind their design comes into play.

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Product Talk

SEPTEMBER 7, 2022

Then Marco Pretorius joined the company as Head of UX. He had worked with Product Talk during his time at Seera Group and got buy-in from the executive team to invest in continuous discovery and booked the Master Class for a large part of the product organization including product managers, designers, engineers, and user researchers.

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Userpilot

DECEMBER 6, 2022

A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. Customer onboarding is a broad term describing the range of activities about getting customers into and experiencing value from your product. helps customers experience value faster).

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Userpilot

JUNE 19, 2023

User flows are typically an intricate, detailed graphical representation of the specific steps in a path or process that a user takes to complete a given task (i.e., User journeys are a much broader term, representing a holistic view of the complete customer experience (i.e., An example of a detailed user flow diagram.

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UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” Welcome to UX studio. And they had different UX and UI.

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Userpilot

OCTOBER 16, 2022

But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. A minimum viable product is a lightweight version of a product consisting of the bare minimum to push value into production and into the hands of a subset of users ( early adopters ). ” – Eric Ries.

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Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

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Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Understand customer needs.

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Userpilot

JANUARY 26, 2023

This can be a valuable differentiator that attracts more customers. It also removes friction , reduces churn , drives adoption , and improves customer loyalty. Test your assumptions about user needs with beta and usability testing and collect user feedback to understand their pain points better.

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Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

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Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. You can’t just throw a user adoption strategy together and expect it to work.

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Userpilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e. Drive customer loyalty.

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The Product Coalition

JUNE 10, 2019

How to Create User Personas & Customer Journey Mapping Prev?—? Chapter 3: User Research?—?Learning Learning about users & their needs Next ?—? Chapter 5: How to Create Unique Value Proposition [Back to Product Management 101 ] The user is central to all your efforts. Chp 4 / 17?—?How

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Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

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Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. What is a SaaS onboarding funnel?

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People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Here are some tips to keep in mind as you go through the exercise: Every product vision derives from the the organization’s vision.

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Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. They’re spending a lot of their time really helping educate or react to questions from other customer-facing teams. It’s true that discovery takes time.

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Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Read on as we explore ways to keep users happy and retain them.

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Userpilot

OCTOBER 26, 2022

An impact map is a visual representation of the connections between the goals you want to achieve, the customers, and solutions. While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value.

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Userpilot

NOVEMBER 14, 2022

Product planning focuses on the customer and business outcomes that the product should achieve. Determine the problem you are going to solve for your target customers. Perform a competitive analysis of the currently available solutions to the user problem. Carry out customer discovery to validate the problem and your solution.

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The Product HQ

FEBRUARY 6, 2023

Spend time focusing on the challenges or pain points that they experience. On the other hand, this question also serves as a solid introductory exercise for candidates that allows recruiters to then segway into other facets of product management worth questioning. How do you figure out what your customer needs from your product?

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Userpilot

JANUARY 25, 2021

Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile. You can get an accurate picture of your ideal user just by asking three questions: Who are they?

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The Product Coalition

JANUARY 24, 2021

Deep Nishar (Former SVP, Products & UX @ LinkedIn) Like most things in product management, writing a product spec is a variable and context-dependent exercise. Audience User personas and stories are other useful ways to provide helpful background context for your team. and should?—?the

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Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. It’s just, how do we make better decisions about what to build, and include the customer in the process? Lots of that.

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The Product Coalition

DECEMBER 29, 2021

It is an exercise in centralized power used to overcome the natural workings of a system. Continuous Discovery (By Teresa Torres ) “Rather than defining your success by the code that you ship (your output), you define success as the value that code creates for your customers and your business (the outcomes).” “An

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Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a popular method for UX research. Usability testing vs. user research.

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Sachin Rekhi

FEBRUARY 16, 2020

Sometimes these visions of the future are also shared with existing and potential customers to help portray your company's ambitions. As you progress, you'll refine or pivot each of them as you get direct customer and market feedback on what's working or what's not. Design: Customer Discovery Insights.

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Department of Product

AUGUST 11, 2020

To craft a differentiated policy you’ll need to look at what your market offers today and what customer pain points could be eliminated by offering durable policies. Look at the rigid policies of your competitors and others in your market to explore opportunities for creating new, flexible, customer-oriented policies.

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Mixpanel

OCTOBER 6, 2023

In my 10 years of working with big data and partnering with thousands of different customers across nearly every industry, I’ve seen many data warehouse projects fail. Your end users will always be disappointed if you keep them waiting. Spectacularly. What does it look like when a data warehouse “fails”?

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The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. Communication starts with listening. The cycle of creating a great product begins with listening.

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StubHub

SEPTEMBER 27, 2018

Today when I build a team, especially a customer experience team, I consciously seek out people who have learned some of these very lessons. We must accept that we’re not always right about what our customers want or need. and those experiments inevitably lead us to more innovative customer solutions. What is the customer doing?

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The Product Coalition

MAY 22, 2019

What|Why|How This is a particularly powerful tool that helps us gain deeper levels of understanding of the customer. This would be helpful when we have access to a particular user and are able to shadow the user’s life or have a video/photographic recording of his actions. The customer first decides where to go.

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The Product Coalition

JUNE 4, 2016

Step 3: Exercise [link] : Codecademy is not very easy to follow (maybe just my thoughts), because it won’t teach you the higher level idea, so you couldn’t have an overall understanding and it’s easy to lose in the details. However, there are many exercises on Codecademy, and solving problems in exercises is the best way to practice.

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Department of Product

JUNE 27, 2022

You can use this exercise for defining lines between roles. Instead, they should set up a standard approach for local leadership groups, and then let the local team customize it to their needs. We reviewed the state of our part of the product, looking at what we’d learned about our customers, how recent features have performed.

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Userpilot

SEPTEMBER 23, 2021

So we’ve summarized all of our key learnings about new user onboarding in one place so you don’t have to re-invent the wheel. Onboarding is the process of educating your customers so that they get the most out of your product. This is when you know the exact steps a user needs to take in order to activate.

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