ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. While some customers may be quite vocal, sometimes customers aren’t engaged.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 14, 2022

What’s product planning? How do you apply your product management skills and knowledge to build a robust product plan? Product planning is the iterative process that prepares every stage of the product development life cycle, from the initial idea through launch and further development. Are you ready?

Product Research 92

Product Research User Testing Research Software Onboarding KPIs 92

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). What is customer activation?

Customer Experience 83

Customer Experience Analytic Tools User Testing Customer Feedback 83

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Generate and prioritize ideas with the biggest impact on user experience.

User Testing 73

User Testing Product Research Customer Experience User Experience 73

Intercom, Inc.

FEBRUARY 16, 2021

It’s a muscle-memory exercise that’s time consuming but pays off. According to IDEO Products Manager David Acyan, this form of experimentation is one of the six essential elements of creativity. Although it can be difficult to identify the reasoning or psychology behind a product that you’re not working on, it is possible.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

The Product Coalition

MARCH 10, 2021

c) Think like your user : An empathy exercise can help the whole team clarify their customers’ and users’ pain points. Even a short empathy exercise can help align the team on the user’s pain points and needs. The Personal Map exercise by Management 3.0.

Research Software 135

Research Software Webinar Product Research User Testing 135

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. The cycle of creating a great product begins with listening. Better Products.

User Testing 111

User Testing Customer Experience Customer Feedback Product Management 111

BrainMates

MAY 3, 2020

Delivering value from Mergers & Acquisitions (M&A), just like product management, is cross-functional in nature. Just last year, around 60% of all M&A deals were about new products, services, technologies, markets and capabilities. This is where Product Management can help.

Research Software 69

Research Software Product Management Product Manager User Friction 69

The Product Guy

MAY 21, 2018

At the time, our product team was in a process of envisioning our ideal product. What problems are you trying to solve by doing this product envisioning exercise? I stuttered – currently our company goal is to increase marketplace liquidity, but this exercise is not directly tied to the goal. We were stuck.

User Friction 104

User Friction Customer Experience Vision Technical Review 104

Userpilot

NOVEMBER 19, 2022

How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. In smaller companies, product service management responsibilities are covered by product managers.

Data Visualization 93

Data Visualization User Testing Research Software Feedback Software 93

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. Consider these recent news items that caught my attention: When Italy banned ChatGPT, the productivity of coders in the country fell by 50% before recovering. .” But you’re wrong. You may be blown away too.

Data Visualization 132

Data Visualization ChatGPT Reporting Tools User Testing 132

The Product Coalition

SEPTEMBER 3, 2019

They were an enriched, jam-packed three days so here’s my attempt of summarising 300 slides, umpteen exercises and an unhealthy amount of post-it notes. It involves 3 key aspects: deep understanding of users; exploring and ideating fast and wide; and rapid prototyping to test, learn and adapt. areas of opportunity).

User Testing 60

User Testing UX Product Research Technical Review 60

The Product Coalition

FEBRUARY 18, 2019

And advice on which questions you should skip We often think of Steve Jobs as the ideal Product Manager. But before you set out on that quest, know that great product leaders don’t all look the same. A PM can only make improvements to a product if he is intimately familiar with that company’s vision and product strategy.

User Testing 62

User Testing Product Management Product Manager Product Research 62

ProductPlan

JANUARY 27, 2022

To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Based on this survey of thousands of product management professionals, some common themes emerge. Product teams are spending on things that make them work better, smarter, and faster.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

Userpilot

JANUARY 26, 2023

What is inclusive product design? Why is it important for product managers ? How can you incorporate it into the product development process? We also look at a few excellent examples of inclusive product design in SaaS. This can be a valuable differentiator that attracts more customers. Why does it matter?

Product Research 91

Product Research Feedback Software Research Software User Testing 91

Product Talk

SEPTEMBER 7, 2022

Our continuous discovery champion is Sören Weber, a Senior Product Manager on the Search & Flow team at trivago. Sören is quick to point out that this wasn’t a solo effort, though. The product trio collaborating on the opportunity solution tree using Mural. Users don’t usually express their needs directly.

Product Research 200

Product Research User Testing Customer Experience Research Software 200

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is an increasingly popular field in the technology industry. Each year, more people are becoming interested in, and trying to break into the field of product management. Communication is one of the most important skills a PM can master because of where product management typically sits within a company.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

Userpilot

OCTOBER 16, 2022

You’ll almost certainly have heard of a minimum viable product. But a minimum delightful product might be new to you and exactly what you need to focus on as a product manager. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. Well, look no further.

User Testing 95

User Testing Feedback Software Research Software Customer Experience 95

Product Talk

FEBRUARY 12, 2020

Find our other Product in Practice posts here. Ask 100 product managers how they ended up in their roles and you’re unlikely to hear the same career trajectory repeated twice. Ask 100 product managers how they ended up in their roles and you’re unlikely to hear the same career trajectory repeated twice. Tweet This.

Product Research 176

Product Research Data Visualization User Testing Research Software 176

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey.

Analytic Tools 87

Analytic Tools Onboarding KPIs Research Software Feedback Software 87

Product Club

JULY 7, 2018

Product Manager interviews are like running the gamut: you need to impress everyone from engineering to design (and sometimes execs too!). Faced with that challenge, one exercise can be extremely helpful: a product deep dive. Talk to customers. Use the product. What assumptions were baked into the product?

User Testing 54

User Testing Customer Feedback Product Management Product Manager 54

The Product Coalition

NOVEMBER 1, 2020

In addition, it reduces risks associated with large product releases by allowing the team to start with smaller releases and validate the opportunity and risk before extending to the whole user base. To have a successful experimentation program, the product managers need 3 things: 1. Test everything!

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

PMLesson's Ace the PM Interview

DECEMBER 1, 2021

Product management is one of the fastest-growing jobs in tech today, and that growth doesn't look to be slowing down anytime soon. Product managers are responsible for organizing and guiding the development and shipping of products at every stage of their lifecycle. So, let's get to it!

Technical Review 52

Technical Review Analytic Tools Feedback Software User Testing 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Ready to learn the most common product manager interview questions and answers to land the job? The role of product management is inherently multidisciplinary, with PMs sitting at the center of many related activities. For this reason, product managers are often called "mini-CEOs." So, let's get to it!

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Ready to learn the most common product manager interview questions and answers to land the job? The role of product management is inherently multidisciplinary, with PMs sitting at the center of many related activities. For this reason, product managers are often called "mini-CEOs." So, let's get to it!

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

UX Studio: Product Management

NOVEMBER 19, 2021

To sum up, the first phase is the foundation for the whole product. Thanks to it, we will develop a product that addresses real user needs and mitigates the existing pain points. Empathy is the giant post-it note which says “You are not your user.” Tools to analyze the exercise of empathy.

UX 93

UX Customer Experience User Testing Data Visualization 93

UX Planet

FEBRUARY 1, 2024

Imagine there are ten different types of users who will interact with your product, each with unique goals and ways of using the interface. This approach not only enhances the usability of the product but also aligns its development with the real-world requirements of its users, making it more likely to succeed in the market.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

ProductPlan

JANUARY 10, 2023

Now that borrowing money is more expensive, venture capital is drying up, and customers aren’t buying as much. Four ways product teams can survive SaaS Winter. Here are four lessons learned from past recessions that show how product teams can survive and thrive in the latest economic cold spell. Focus on customer value.

Feedback Software 52

Feedback Software User Friction Customer Experience Finance 52

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. What’s impact mapping? Book the demo

Onboarding KPIs 90

Onboarding KPIs Customer Experience Product Research User Testing 90

ProductPlan

MARCH 18, 2022

Every employee, customer, prospect, or partner has ideas, even when they’re canceling their subscription. You probably even get suggestions from friends and family when you discuss your job and products. Why Should Product Management Take the Lead on Idea Management? What Does Idea Management Look Like?

Idea Management 97

Idea Management Feedback Software Systems Review User Testing 97

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing 112

User Testing Customer Experience User Experience Customer Feedback 112

The Product Coalition

JUNE 4, 2016

Spectacular & Dangerous Road on Earth- Tianmen Mountain Road, Zhangjiajie, China ( [link] ) When we talk about product management in tech, usually we don’t explicitly distinguish between B2C and B2B. For example, a product can be transactional or non-transactional. Usually the product manager is the product owner.

B2B 60

B2B User Testing Technical Review Customer Feedback 60

Userpilot

DECEMBER 6, 2022

A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. There are many types of product trials , some optimized for conversion and others for maximizing usability. helps customers experience value faster). What is a product trial?

Feedback Software 94

Feedback Software Analytic Tools Customer Feedback Customer Experience 94

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Just like the role of a product manager can vary significantly from company to company, so can? and should?—?

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals. No worries.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

ProductPlan

JANUARY 21, 2022

To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Based on this survey of thousands of product management professionals, some common themes emerge. Product teams are spending on things that make them work better, smarter, and faster.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52