article thumbnail

Code for America’s Amanda Renteria on defining the citizen experience

Intercom, Inc.

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. And finally, last year, she joined Code For America as their CEO to do exactly what she does best – to make government work for all. Feedback can’t just be incorporated every election cycle.

article thumbnail

Make Better Decisions, Faster, by Enabling Self-Service Data

Amplitude

Not only has Amplitude made data self-serve, it has increased the velocity of our data feedback loops, which in turn leads to better, faster decision-making, whether it be about the product, marketing, or operations. . Part of my work is keeping the data clean, and we also use Amplitude for data governance. Click To Tweet.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How To Reduce Know Your Customer (KYC) Abandonment in 3 Steps

The Product Coalition

In Germany for example, a driver’s license is not an accepted form of government ID, but in Canada it is. This will shorten the feedback loop to your customer support teams, reducing the chance of abandonment. Name, then address, then date of birth, and so on. Not everyone may have the exact IDs that are required.

article thumbnail

Prashanth Chandrasekar on writing the script of the future

Intercom, Inc.

You’re creating the Q&A platform plus the terms of how we want to govern the community or how the community governs itself. And there are many nuances of the private experience that they help define through the same feedback loops we have established now on the private side. Jordan: You talk about governance.

article thumbnail

How to Leverage AI in SaaS? (+Best Tools)

Userpilot

There are also governance and ethical concerns, like data privacy or AI bias. As well as ethical and governance considerations. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it. And differentiate between positive, neutral, and negative feedback. This reduces available options.

article thumbnail

What is Product Intelligence?

Amplitude

We are also more connected—tablets, watches, phones, work laptops, TVs, bikes, consoles, and cars to name a few. Interact directly with customers, with rapid feedback loops, more signal, and less noise. A well managed taxonomy and lightweight governance are invisible force multipliers. They: Connect to Customers.

article thumbnail

Implicit Versus Explicit Event Tracking: Hits and Misses

Iteratively Blog

Govern what's being captured : When you create a tracking plan, you're aware of the data that's being sent to your analytics tool at all times. For example, you might want to send someone's name and email to Intercom for personalized customer success, while this information isn't needed in tools like Amplitude. ship code ?

Events 97