Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. And a Closed Feedback Loop is when you follow up with the customers and show them how their opinions impact your business decisions. How to Create a Closed Feedback Loop?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. During that workshop, the participants all had the same question, “How do we engage our stakeholders? That's why the duration of the internal feedback loops is so important. Thanks, bye.

Product Research 125

Product Research Feedback Loop Workshop User Testing 125

Johanna Rothman

JANUARY 6, 2020

Feedback Loops Drive Collaboration. What kind of feedback loops does a hardware team need? The question I have is which feedback loops does this team need? ” Once the team gets to pilot hardware, they need feedback from customer representatives, not just internal product people. And, with whom?

Product Research 52

Product Research Feedback Loop Feedback Software User Testing 52

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Your target audience should know how to reach out to you. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Are you looking to break into product management ?

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Johanna Rothman

JANUARY 16, 2019

Is it possible to balance the product innovation and feedback we need, with the commitment our management wants? I tried to how my thinking for these questions in this series: When does it make sense to ask for or offer estimation and commitments? When does it make sense to ask for more feedback instead?

Product Research 58

Product Research Feedback Loop User Testing Customer Feedback 58

Johanna Rothman

MARCH 26, 2024

” There's more in Manage It! Your Guide to Modern, Pragmatic Project Management.) How is it possible these people have such different experiences than I do? I suspect their teams hide their feedback loops. When people create a high-level WBS, no one sees the feedback loops or the dependencies.

Data Visualization 70

Data Visualization Product Research Feedback Loop Feedback Software 70

Intercom, Inc.

NOVEMBER 2, 2021

Countless theories have tried to explain the “Great Resignation” we’re experiencing, but none have managed to pinpoint an exact cause. One thing that will always be on that list, however, is good management. The data suggests bad management is a real and significant issue. It’s the managers. Always ask for advice.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Johanna Rothman

APRIL 18, 2024

Do you have an overstuffed backlog the way Jenny did in Create More Success: How to Say No to “Everything” to Say Yes to What’s Necessary Now ? How can you prevent an overstuffed backlog, roadmap, or all those great ideas from interrupting your team from finishing its work? Those feedback loops.)

Product Research 72

Product Research Feedback Loop Data Visualization Reporting Tools 72

Sachin Rekhi

DECEMBER 11, 2016

We talked at length about what I've learned regarding how to best build a continuous feedback loop that allows you to consistently learn from your customers. We also talked about how important it is for product managers to deeply understand user psychology as it is the basis for developing delightful product experiences.

Product Research 60

Product Research Feedback Loop User Testing Customer Feedback 60

Johanna Rothman

NOVEMBER 9, 2023

Strategy and Product Feedback Loops Many of my middle-management and senior leadership clients want certainty about future work. One of these managers said, “I have so much uncertainty and ambiguity. However, managers don't create features as agile teams do. That's why a manager's decision time matters.

Agile 96

Agile Product Research Feedback Loop Consulting 96

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much? Product Management Skills.

Research Software 95

Research Software Analytic Tools Feedback Software Product Research 95

Johanna Rothman

JULY 25, 2018

I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The shorter the feedback loop, the faster and more often we can learn. Here are more “ how little ” questions: How little can you plan to create a small feedback loop?

Product Research 41

Product Research Feedback Loop User Testing Customer Feedback 41

The Product Coalition

JANUARY 25, 2024

We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Here’s a more detailed explanation of how transactional chatbots work: User input The conversation begins with the user entering a text-based or voice-based input, expressing their intent or request.

Artificial Inteligence 134

Artificial Inteligence Reporting Tools Feedback Software Research Software 134

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. The more consumers you hear from, the more holistic your feedback will be. How to create mobile surveys. Retarget based on shifts in sentiment.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 86

User Testing Customer Feedback Feedback Software Product Research 86

Userpilot

MAY 27, 2024

But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Customer perception can make or break your brand reputation. Why does customer perception matter?

Feedback Software 96

Feedback Software Analytic Tools User Testing Customer Feedback 96

Userpilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. How to carry out the feature rollout process? Ready to redesign how you release new features to your users?

Product Research 96

Product Research Onboarding KPIs User Testing Feedback Software 96

Johanna Rothman

MARCH 21, 2024

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) We can't get something for nothing, and agility requires that managers change the culture. When managers do not change the culture, they cannot reap all the benefits of agility.

Software Review 96

Software Review Agile Product Research Feedback Loop 96

Johanna Rothman

SEPTEMBER 28, 2021

Instead, let's consider how to see management's adaptable and resilient actions. Those actions show that managers change their actions in the face of new information or feedback. And management actions matter the most. Why do I focus on management actions? Mindset is how we think about our work.

Agile 89

Agile Feedback Software Product Research Feedback Loop 89

Userpilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. But what are these best practices and how can you implement them? Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding!

Data Visualization 97

Data Visualization Customer Experience User Testing Customer Feedback 97

Userpilot

SEPTEMBER 12, 2022

Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Customer LTV , check how it increases over time to see if you’re growing your loyal customers.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

The Product Coalition

NOVEMBER 14, 2023

Okay, I am over-dramatizing a bit, but that’s how it plays back in my memory. Unfortunately, when it comes to product lifecycle management, it puts many off. What the heck is a Product Lifecycle Management (PLM) anyway? When it comes to product lifecycle management, there is no shortage of frameworks. Others it irritates.

Feedback Software 119

Feedback Software Roadmap Product Research User Testing 119

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. Collect customer feedback to better understand product problems leading to support tickets.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

The Product Coalition

FEBRUARY 20, 2023

It’s that sweet spot where the needs of your target market perfectly align with what your product is offering, and if you’re a product manager at an early startup, it’s your job to help your product find that fit. On top of that, no one seems to have a quantitative definition for how to measure it. but nothing around how to measure it.

User Testing 167

User Testing Product Research Product Marketing Customer Feedback 167

Userpilot

MARCH 2, 2022

To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Some OKR examples include customer success , marketing , sales, and product management OKRs. How to grade OKRs. How to implement OKRs successfully. OKRs grading.

Feedback Software 103

Feedback Software Onboarding KPIs Reporting Tools Product Research 103

Johanna Rothman

MAY 14, 2024

All that work creates a reinforcing feedback loop that progressively makes life worse and worse for the team. See Flow Metrics and Why They Matter to Teams and Managers. Managing my website. And I want to finish work as often as possible, to manage my never-ending list of options. That doesn't help anyone finish.

Workshop 83

Workshop Product Research Feedback Loop Books 83

The Product Manager Coach Blog

JANUARY 23, 2024

You’ve just landed a new product manager role, and the mix of excitement and nerves is palpable. Starting a new product manager job is not just about a change in your job title; it’s a defining moment in your professional journey. It’s natural to aspire to make an immediate impact, but remember, patience is key.

Product Research 52

Product Research Product Management Product Manager Feedback Loop 52

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! How to measure customer experience in fintech? This creates a feedback loop that you can use to drive continuous improvement.

Analytic Tools 79

Analytic Tools Feedback Software Reporting Tools Data Visualization 79

Johanna Rothman

NOVEMBER 27, 2023

I have a new book: Project Lifecycles: How to Reduce Risks, Release Successful Products, and Increase Agility. A focus on a “standard” agile approach, regardless of how much agility is in that approach. See Manage Unplanned Feedback Loops to Reduce Risks and Create Successful Products.)

Customer Experience 85

Customer Experience Agile Product Research Feedback Loop 85

Userpilot

OCTOBER 26, 2023

And how can you overcome them? We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Personalized onboarding allows users to learn how to use the product and reduce time to value. Implement feedback loops and iterate on user feedback to improve product experience.

Analytic Tools 85

Analytic Tools Feedback Software Product Research Data Visualization 85

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. And differentiate between positive, neutral, and negative feedback. This includes the SaaS industry too.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Reporting Tools 71

UX Planet

FEBRUARY 10, 2024

Jay Forrester, an MIT engineer, applied these ideas to understand social and management systems. Feedback loops: a system’s outputs affect its inputs, creating loops. Strategic Stakeholder Management Mapping all relevant stakeholders and developing systemic strategies to meet their needs and manage relationships.

Research Software 116

Research Software Feedback Software Product Research User Testing 116

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. When ready, share the UX roadmap with relevant stakeholders, including product managers , senior leaders , and the heads of the key departments.

Roadmap 94

Roadmap Customer Experience UX Product Research 94