Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data Visualization 86

Data Visualization Feedback Software Research Software User Testing 86

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. to find the right time to ask for feedback. . Feedback Should Drive Your Product Roadmap. In-app surveys. If a customer says, “I’m a huge fan.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services.

Product Research 86

Product Research Feedback Software User Testing Customer Feedback 86

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Roadmap 86

Roadmap Customer Experience UX Product Research 86

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Maybe it’s “product led”. Yet, it remains a domain rich in depth and diverse verticals.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. Use real-time data and feedback to prioritize your product roadmaps. You also avoid the pitfalls of traditional feedback channels like email surveys.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Alchemer Mobile

AUGUST 26, 2021

This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. In-app feedback is also immediate, so you get insight into what’s happening in real-time. Why you should be collecting in-app feedback. Cart abandonment survey.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Retention = profits. Better data.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Userpilot

MAY 10, 2023

What is AI product management? How can product managers harness the power of AI to drive product growth? In particular, we focus on specific ways to implement AI at different stages of the product management process. Successful AI product management also ensures that the tech is used ethically.

Artificial Inteligence 77

Artificial Inteligence Feedback Software Research Software Analytic Tools 77

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 77

User Testing Customer Feedback Feedback Software Product Research 77

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Customer sentiment analysis gives you insight for your mobile marketing and product strategy, helping your dollars stretch further and your ROI increase.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MAY 10, 2022

Can you measure product-market fit without a PMF survey? Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. Let’s see how to measure product-market fit using micro surveys.

User Testing 83

User Testing Product Research Feedback Software Product Marketing 83

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users!

Product Research 82

Product Research User Testing Customer Feedback Research Software 82

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. The NPS survey question serves as a pivotal gauge for this purpose.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Pranav Khare

JANUARY 3, 2024

Exploring Product Management Through a Fun and Relatable Lens Welcome to a kitchen-side lecture where the aroma of spices replaces textbooks and your mentor is the queen of resourcefulness — your mom! Don’t scoff, because tucked away among the pots and pans lies a masterclass in product management (PM), ready to be devoured.

Product Research 52

Product Research User Testing Customer Experience Product Management 52

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. That’s the power of an effective feedback loop.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap. Problem-solving mindset.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Alchemer Mobile

JULY 13, 2021

Retention analysis to validate your product roadmap, gauge how long it takes customers to find value, and set benchmarks for long-term retention goals. Gather and act on customer feedback. Customer feedback is the foundation for all product-led growth strategies.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

MARCH 29, 2022

To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years. The percentage of people prompted for surveys was 28% in Medical, 17% in Fitness, and an extremely high 44% in Health Insurance (28% overall). Data included: Ratings and reviews. Interaction and response rates. Popular phrases.

Healthcare 262

Healthcare User Testing Feedback Software Product Research 262

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. User onboarding is the process of teaching customers how to use your product. You can use the answers to survey questions to personalize empty states.

Feedback Software 88

Feedback Software Product Research User Testing Customer Feedback 88

UserVoice

JULY 4, 2019

As a product manager, you probably wear a lot of hats. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. There are tons of specialized product management tools available today to solve some of your most frustrating challenges.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

The Product Coalition

FEBRUARY 20, 2023

Product-market fit (PMF) is a tricky thing for startups. It’s that sweet spot where the needs of your target market perfectly align with what your product is offering, and if you’re a product manager at an early startup, it’s your job to help your product find that fit. How can we improve [product]?

User Testing 168

User Testing Product Research Product Marketing Customer Feedback 168

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Customer requests collected with public roadmaps and feature request widgets give a high-level view and allow detailed analysis as well.

Feedback Software 79

Feedback Software User Testing Product Research Customer Experience 79

Userpilot

SEPTEMBER 3, 2022

Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty. Common feedback sources are onboarding surveys, user interviews, NPS surveys , CSAT surveys, public reviews, and social media mentions. What is a customer feedback analysis?

Feedback Software 88

Feedback Software Customer Feedback User Testing Data Visualization 88

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. How you act on feedback will depend on the identified problems.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JULY 22, 2022

Ask for feedback directly with a mix of in-app microsurveys and a Voice of the Customer Program. Organize NPS survey responses with tags – identify the patterns behind low customer satisfaction. Close the customer feedback loop by being transparent about where user feedback is impacting product changes.

Feedback Software 83

Feedback Software Analytic Tools User Testing Product Research 83

Userpilot

NOVEMBER 29, 2023

But how can you build the right product research tech stack to achieve your product growth goals? For that reason, we’ll go over 12 of the best tools you should use when conducting product research. A solid research tool to gather high-quality data through market research, surveys, and great reporting tools.

Data Visualization 78

Data Visualization Research Software Feedback Software Analytic Tools 78