The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. because everybody’s human and this always happens Schedule colleagues to do the interviewing Finalize objectives and guidelines But wait?—?you A lean product discovery framework can help make it all of this so much easier.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams.

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Books Research Software Product Research Reporting Tools 52

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation. Who was on time?

Weak Development Team 105

Weak Development Team User Testing Technical Advisors Product Research 105

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. We were faced with a lot (!)

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

APRIL 14, 2020

Remote Agile (Part 5): Retrospectives with Distributed Teams TL; DR: A Remote Retrospective with a Distributed Team We started this series on remote agile with looking into practices and tools, followed by exploring virtual Liberating Structures, how to master Zoom as well as common remote agile anti-patterns.

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Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. A sprint is a five-day structured process used to resolve a big open question facing a product or service team. You’re investing in a team of about 7 people for an entire week so it should be work their while.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. To start, let’s ask: what is a tool?

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Reporting Tools Research Software Feedback Software Weak Development Team 223

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. Paul Kenny, Founder, OceanLearning. Upcoming Events.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Customer Experience 83

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. I've seen teams define new OKRs every month, every quarter, or every year. Writing Effective OKRs.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Gainsight

APRIL 17, 2019

Pestering them is bad. In-app engagements can significantly boost user retention, but overuse them and they’ll hurt your product experience more than they help. In this starter kit for product professionals, we’ll share our rules of engagement for in-app messages and how we create them. What exactly is an in-app engagement?

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. This methodology transforms customer feedback into a competitive lever for business excellence.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.

Roadmap 111

Roadmap Onboarding KPIs Customer Feedback Customer Experience 111

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 163

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The Product Coalition

OCTOBER 21, 2018

There are a few common blunders that rookie product managers fall victim to: The development backlog is not the roadmap. The roadmap is a visualization of the strategic product plan, which in turn drives the development backlog. Think of it this way, the roadmap is the ‘why’ and the ‘what’ , the development backlog is the ‘how’.

User Testing 113

User Testing Roadmap Weak Development Team Customer Feedback 113