Feedback Software Messaging Outbound Tips 
Intercom, Inc.
JUNE 22, 2020
In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. Retain users.
Userpilot
JANUARY 22, 2024
What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. Let’s get right into it!
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Intercom, Inc.
MARCH 16, 2021
With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.
Userpilot
FEBRUARY 4, 2022
If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.
Usersnap
FEBRUARY 14, 2023
Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. Let’s dive in!
Intercom, Inc.
NOVEMBER 24, 2020
Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. At Klaus, customer support begins directly within the platform. “We Offering support before it’s needed.
Intercom, Inc.
MAY 6, 2020
We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. You can now export the exact customer and conversation data you need to external reporting tools you use. If you’ve built an app for our Intercom App Store , use these APIs to improve your app experience for your customers.
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