Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. What is SaaS customer onboarding software? What is SaaS customer onboarding software?

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in.

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User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests.

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Analytic Tools Feedback Software UX Data Visualization 97

Userpilot

MAY 30, 2022

Does UI feedback affect the in-app experience for your users? And you can do that using feedback that engages and explains how your product works. This article will show you how you can offer valuable feedback and improve usability using visual feedback. – feedback progress bars. Short answer, yes.

Feedback Software 72

Feedback Software User Testing Customer Feedback Data Visualization 72

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Userpilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. Let’s get right into it!

Analytic Tools 83

Analytic Tools Feedback Software User Testing Customer Feedback 83

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Want to get started with feedback collection?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Systems Review 98

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

The Product Coalition

MAY 24, 2023

How to create a training video for software There are many benefits to having training videos for your software. Additionally, training videos can increase user loyalty and satisfaction by providing an easy-to-understand visual guide on how to use your software. Think twice! Need an example?

Feedback Software 114

Feedback Software Data Visualization User Testing Customer Experience 114

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Let's get started!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 88

Userpilot

MAY 1, 2024

At its core, community building involves managing a group of individuals interested in a specific tool or goal in a private online space, focusing on the development of a brand community. By encouraging user-generated content and fostering direct communication among users, Slack has demonstrated the practical benefits of its platform.

Feedback Software 74

Feedback Software Customer Feedback User Testing Customer Experience 74

Userpilot

JUNE 29, 2022

In addition, we’ll look at six tips to help you create a compelling product story. Select a story medium that’s more relevant to your audience and close out your message with an appropriate call to action. Product storytelling is a system of communicating value to an audience via a chosen narrative. Slack NPS survey.

Feedback Software 95

Feedback Software User Friction User Testing Customer Experience 95

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Ready to get started?

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is in-app communication? What is the use of in-app messaging?

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

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Feedback Software Research Software User Testing Customer Experience 93

Userpilot

NOVEMBER 5, 2023

We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. CVM helps companies identify not only user problems but also their willingness to pay for relevant solutions.

Research Software 90

Research Software Feedback Software Analytic Tools User Testing 90

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value.

Analytic Tools 83

Analytic Tools Feedback Software Product Research Data Visualization 83

Userpilot

AUGUST 28, 2023

In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image. Using in-app messages to highlight brand value while maintaining content and visual consistency.

Branding 86

Branding Customer Experience Feedback Software Data Visualization 86

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Coalition

JANUARY 26, 2022

Reading this article, you will learn how Chris Bomgaars, a CEO and Founder of EveryPig, found his solution to tackle this industrial problem. Table of Contents The Story Begins in Iowa ; Joining the Family Business ; Creating the Solution ; Making the Product ; Technical Challenges ; Moving To the Market ; Founder Tips ; Conclusion.

Reporting Tools 120

Reporting Tools Feedback Software Data Visualization Engineering 120

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. Collect customer feedback and improve accordingly.

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

FEBRUARY 20, 2024

Targeted email marketing is the secret ingredient that every SaaS needs in order to make email an effective channel But how can you implement it in a way that improves product engagement and drives business growth? Integrate data with the email marketing tool : Ensure your platform integrates well with other systems for up-to-date user data.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization User Testing 84

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Track customer behavior in-app to gain insights into user attrition trends. Use exit surveys to collect customer feedback and understand the reasons behind churn. Identify detractors and reach out to them.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software User Testing 89

Userpilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). Inactive users are not just people who stopped using your platform. Pro tip: Use segmentation to welcome back churned trial users.

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

The Product Coalition

AUGUST 12, 2020

To help you make a better-informed decision on the next tech partner for your business, we have prepared this guide to hiring the best offshore software development company. Offshore software development has become a popular practice for businesses worldwide. It’s a cornerstone of an offshore software outsourcing bible.

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Software Developers Software Development Feedback Software Software Review 141

Userpilot

SEPTEMBER 7, 2023

Userpilot uses pre-loaders and white-space elements to provide feedback to the users when the app is loading. Kontentino’s welcome screen uses a modal to present an inviting message to new users of their SaaS. Figma presents helpful tips to highlight important aspects of their product.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

APRIL 24, 2024

Solution : Lisa realized she needed a channel with less distraction and more engagement, leading her to choose our own product for inviting users. Hence, achieving four times better results than expected by inviting users inside the app. What’s the business impact of this challenge for SaaS teams? Book a demo to learn more.

User Testing 83

User Testing Product Research Research Software Data Visualization 83

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

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Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

NOVEMBER 13, 2023

That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement. Customer success enablement focuses on providing customers with the necessary tools for success. Start collecting customer feedback to uncover user likes and dislikes.

Feedback Software 91

Feedback Software Data Visualization Analytic Tools User Testing 91

Userpilot

OCTOBER 23, 2022

15 tips for acquiring and retaining customers. Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. 15 tips for acquiring and keeping repeat customers in SaaS.

Feedback Software 90

Feedback Software User Testing Customer Feedback Customer Experience 90

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Is the freemium strategy worth it for SaaS products? That’s what we discuss in the article.

Feedback Software 79

Feedback Software Analytic Tools User Testing Strategy 79

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. Today we’re going to compare the two so you know which one to use for your in-app marketing goals! As such, avoid using an obstructive push message too often.

Feedback Software 93

Feedback Software Onboarding KPIs Customer Feedback User Testing 93

Userpilot

NOVEMBER 21, 2023

New feature or product enhancement checklist: Gather ideas for new features and improvements from customer requests and feedback. Your feature launch marketing strategy should use a range of channels, like in-app announcements , emails , and social media posts. To evaluate your in-app messages, use flow analytics.

Product launches 86

Product launches User Testing Product Research Analytic Tools 86

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Collect customer feedback to improve customer experience. Collect and analyze customer feedback. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Agile Velocity

NOVEMBER 17, 2022

“I have some critical feedback for you that I’d like share. Feedback loops are a key part of working in an Agile way. Creating a feedback rich environment is a responsibility of the full team, and is a integral element in having a high performance Agile team. It’s a loving thing to do to give generous, constructive feedback.”

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Feedback Software Feedback Loop Agile Construction 91

Userpilot

JULY 7, 2022

Use in-app messages to drive feature discovery and improve feature adoption. Send NPS surveys to collect customer feedback and improve loyalty. With more than 8,000 Martech SaaS businesses today, most folks are trying at least 2 to 3 tools before selecting which one to use. Provide valuable feedback.

Onboarding KPIs 94

Onboarding KPIs Feedback Software Product Research Customer Feedback 94