Alchemer Mobile

MAY 14, 2020

Mobile apps in the Media category have experienced an uptick in traffic these past few weeks and months as people scramble to get their hands on the latest news regarding coronavirus. Why is your app rating decreasing? Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. Average app review volume.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

JANUARY 17, 2023

Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”. Enabling different filters on reports (e.g.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Outbound 118

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., Satmetrix Systems, Inc., Go omnichannel by triggering Surveys in your mobile app. and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Alchemer Mobile

JUNE 16, 2020

One of the primary locations that travel brands interact with customers is through their mobile apps. However, if your app isn’t providing a seamless customer experience right now, their frustration will only be heightened. This will help you understand the value of their feedback and input. Average app review volume.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Customer feedback: Hello!

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

AUGUST 25, 2021

We also value all the feedback you send us, so when we’re making improvements, we lean on what we’ve heard from you, our own customers. All of this feedback helps us fine-tune Intercom in ways that will make the most impact for you and your customers. Launch voice calls directly from Intercom with our new Dialpad app.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Alchemer Mobile

MAY 27, 2020

Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?Download Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Business of Software Conference

NOVEMBER 16, 2023

When you think about trying to scale your software business and sell your product – especially in today’s world, where AI now seems to be the automatic default – you may be stressing over how to do it well. If you want to sell something – be it software or handbags or cars or bananas – it pays to consider that. Pick up the phone.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. Which growth strategy is right for your SaaS product?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. At Klaus, customer support begins directly within the platform. “We Offering support before it’s needed.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Intercom, Inc.

JULY 31, 2018

We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis. Each product used is only one tool of many at our disposal. At Intercom, we believe that tools should be adaptable to your needs and not the other way around. Say hello to the Intercom App Store.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Our mission – the change we want to create – is to make internet business personal. Why is this principle important to teams at Intercom?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before. First, though, a few quick housekeeping items.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

NOVEMBER 30, 2022

Create a seamless, multichannel onboarding experience or use email alongside in-context messages to share announcements and drive action. It saves customers from submitting the same information over and over, and your teammates have all the context they need without accessing an external system. Do more with webhooks on API 2.6.

Customer Experience 104

Customer Experience User Testing Customer Feedback Data Visualization 104

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. So over the years, we’ve been able to build internal tools to cater to our team needs. By capturing related conversations in one place, we’ve drastically reduced the amount of time and tools people needed to gather customer insights.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Intercom, Inc.

MAY 6, 2020

We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. You can now export the exact customer and conversation data you need to external reporting tools you use. If you’ve built an app for our Intercom App Store , use these APIs to improve your app experience for your customers.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Folding Burritos

JANUARY 25, 2018

Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. Think about it as either inbound or outbound comms. These are problems that we typically accept as inevitable, but shouldn’t. Format (How).

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Intercom, Inc.

MARCH 14, 2018

Work on how you’ll pitch and describe the solution in a way that makes the most sense for your users. Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. Your solution should be the only incentive needed. Evaluate the findings.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 26, 2024

For SaaS businesses, PLG offers benefits like lower user acquisition costs , reduced burden on customer success and support teams, sustainable and scalable business growth, and higher customer satisfaction, retention, and lifetime value. Use contextual in-app messages to introduce new features. Here are the main ones.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Gainsight

OCTOBER 23, 2019

Inbound marketing was the concept upon which we founded HubSpot: that outbound, interruption-based marketing was going extinct, and instead of interrupting people to get their attention, you needed to start attracting an engaged audience to grow bigger and better. Guide customers with proactive solutions that scale their success.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

Intercom, Inc.

JUNE 22, 2022

With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes. Intercom’s two-way SMS solution means customers can ask questions and give feedback in the most convenient way, at the most convenient time.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Userpilot

AUGUST 14, 2023

But since most online advice is either generic or meant for ecommerce businesses, where can you begin as a product marketer working at a SaaS? While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Intercom, Inc.

DECEMBER 3, 2020

On the last Built for You episode, we talked about how customer feedback informs the features we build at Intercom. In the first podcast, I chatted with some of our teams from research, engineering, and product management, who translated your feedback into the features and products we built. Building Series from the ground up.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Userpilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. What is SaaS marketing?

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Userpilot

MAY 2, 2022

You can use Intercom to create such surveys code free and get NPS feedback from your customers. Intercom is a Customer Communications Platform that focuses on delivering customer solutions that range from user onboarding (product tours), chatbots for engagement, and customer support. You can collect NPS data in various ways.

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98

Intercom, Inc.

JULY 26, 2018

The value in conversations can be seen in how they help sales teams develop relationships with their leads and push deals over the line, as well as how a conversation allows support teams to work through tough problems and find the best solutions possible for customers. Embed apps right inside your messages.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Intercom, Inc.

AUGUST 18, 2020

Over the past three months, we’ve listened to your feedback and released a staggering 40 new features to make Intercom work harder for you – balancing the power to scale with the Intercom personal touch. You can also prevent customers from re-opening closed conversations in your mobile app. And that’s not all we’ve been building.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

MAY 24, 2018

Why does Matt see free products as a tool for growth ? For those not familiar, Clearbit is a data platform around people in companies. We’d be running through all the initial customer feedback, getting our first users up and going, and then one of the big pieces that happened quickly was the persona development.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98