Gainsight

JUNE 23, 2020

Looking back now, it’s hard to believe that 2020 kicked-off just like any other event year in the fast-paced world of B2B SaaS. . In the end, the human-first approach worked better than getting legal teams involved and we were able to find a positive solution that worked for all parties. Pivot…Pivot…Pivaat!

Events 88

Events Feedback Software Technical Review Systems Review 88

Usersnap

AUGUST 12, 2021

Website feedback is the most important data point to focus on when you’re not sure why your product frustrates users, website bounce rates increase, or conversions are stagnant. What is a Website Feedback Survey? A website, user, or customer feedback tool certainly helps with the process.

Feedback Software 52

Feedback Software User Testing Data Visualization Research Software 52

Userpilot

JULY 23, 2023

Whether you want to bring in more demand from marketing campaigns or retain customers through better in-app communication – the right marketing team is a must. An organizational structure for a B2B marketing team consists of the following: The product marketing team for focusing on new feature launches and in-app marketing.

B2B 97

B2B Research Software Feedback Software Customer Experience 97

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool? Efficiency.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. Usersnap {QA & Customer Feedback}. Alexa {SEM/SEO}.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

The Product Coalition

NOVEMBER 7, 2019

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. Instead, it was an MMORPG called Glitch.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Userpilot

MARCH 8, 2023

At Team Userpilot, 47% of us are female, including 44% of the leadership positions. Background: I studied Business Information systems and have experience in quality assurance, however, I recently decided to change career and work in the product department. We have too many. We don’t know whom to trust anymore.

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

Business of Software Conference

MAY 21, 2020

Having worked at Google and Code Academy and having founded a startup on my own that has taught web development to over 20,000 entrepreneurs. Alex Yang: The company where we work builds technology to fight global poverty. Our current product is a biometric fingerprint scanner paired with an Android app.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

The Product Coalition

DECEMBER 19, 2018

Using online tools allows to work on a document together and quickly make necessary corrections. Feedback collection is an art Feedback and dialogue are true investments into relationships?—?both Try to remember what you feel when giving a feedback on someone’s work. both personal and professional. It’s not always easy.

Reporting Tools 68

Reporting Tools Feedback Software User Testing Analytic Tools 68

UX Studio: Product Management

FEBRUARY 26, 2019

This puts me in a position to tell endless stories of the heroic work top UX agencies do day after day to fight for a better digital world. Later, as software became more and more important, Ideo turned to interaction design. We call it uxfol.io, and UX designers have made it a popular online portfolio platform.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Intercom, Inc.

MARCH 26, 2020

But one basic principle that hasn’t failed us yet is the ACE method, which encourages teammates to: A ssume positive intent. Err on the side of overcommunicating by including more information than you think might be necessary at first, and be sure to ask if your message is understood. C larify ambiguity. E xpress themselves.

Customer Experience 171

Customer Experience Definition User Testing Travel 171

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post. So why should you consider Sematext?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

MARCH 1, 2018

He’s also taught front-end web development at General Assembly and been a Design Mentor at Andreessen Horowitz. Initially during school, I started working at a Y Combinator startup that made outreach tools for nonprofits. The reason for that is that developers find ways to make even the worst interface really efficient for them.

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209