People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. You’ve met the people.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. And what to do after prioritizing features.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

AUGUST 29, 2023

Product management delivers value in many ways: it aligns teams with organizational goals, focuses on customer needs , and drives product success by delivering products that make the lives of users easier. Champions a customer-centric approach. Plus, when you satisfy customer needs and wants, you get rewarded with their loyalty.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

ProductPlan

JULY 16, 2021

For example, let’s say you have a disgruntled customer bugging you to add a new feature. directing them to write up user stories based on sales team and customer services notes. (2.) To achieve this, you can tell the associate PM that a particular customer may need more attention than a returning customer.

Reporting Tools 98

Reporting Tools Onboarding KPIs Research Software User Friction 98

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years?

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

AUGUST 21, 2023

TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. Leadership. Explain your prioritization framework.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Do you validate the pain point and place it in a parking lot for triage?

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product management and leadership speakers. But how do you do that?

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

OCTOBER 26, 2022

Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. An impact map is a visual representation of the connections between the goals you want to achieve, the customers, and solutions. Strategic planning.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

The Product HQ

MAY 10, 2024

More and more products are using more complex forms of technology to provide value to their customers. It also means that you stand a better chance of anticipating development deadlines and managing the product roadmap. On one hand, this helps you understand the pain points and problems that companies within given niches experience.

Research Software 52

Research Software Analytic Tools Customer Experience Product Management 52

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Let's get right into it!

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

The Product Cafe

NOVEMBER 23, 2022

Here are four ways you can focus on delivering products that yield value to your customers: 1. Understanding the “a” to “z” of your customer’s problems Product Managers are the ones to decide which feature to build while developers are the ones who know how to build it. Credit: [link] 4.

Customer Experience 52

Customer Experience User Friction Product Research Data Visualization 52

Userpilot

MARCH 8, 2022

The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. An iterative product framework for identifying and pursuing the right opportunities to create value. Your users will thank you one day.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years?

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

The Product Coalition

NOVEMBER 1, 2020

A powerful experiment roadmap with a large idea backlog prioritized for value. A powerful experiment roadmap with a large idea backlog prioritized for value. It is otherwise very easy to fall into a trap of coming up with ideas that are based on personal preferences and likely not relevant to our customers. Test everything!

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Userpilot

SEPTEMBER 12, 2022

The Product Owner is a Scrum role and they act as the representative of the customer on the team, while the responsibilities of the product manager are much wider. The Objectives and Key Results (OKR) framework helps organizations select goals (Objectives), milestones measuring progress (Key Results), and specific tasks (Initiatives).

Product Research 98

Product Research User Testing Onboarding KPIs Feedback Software 98

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Bain Public

JUNE 3, 2018

Without a process for roadmap reinforcement, it just won’t stick. With it and backed with strong strategy and leadership I helped develop roadmaps that aligned influential individuals and companies. I then propose an experience map to define the structure of the customer journey. Week 6, Roadmap prioritization.

Roadmap 40

Roadmap User Testing Data Visualization Customer Experience 40

Split

MAY 15, 2024

Deployment focuses on the automated, frequent, and reliable transfer of code to production, while release management ensures that new features and updates are delivered to users in a controlled and coordinated manner. This flexibility and speed are crucial for meeting the needs of customers and staying ahead of competition.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Experience 52

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Bain Public

JANUARY 21, 2020

By partnering with Notman House, we set a lofty goal to undertake pro bono advisory work, bringing the ideas of product leadership, product strategy and product development processes to resident startups. We care about user problems and how products fit into their lives. It must fulfill a need or solve a problem users have.

User Testing 52

User Testing Feedback Software Startups Customer Experience 52

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. After the launch, it’s their job to let users know about the changes through release notes. Market and customer research.

Product launches 98

Product launches Product Research User Testing Research Software 98

ProductPlan

JUNE 21, 2021

As the VP of Product at ProductPlan, there’s nothing that I enjoy more than talking to customers. The ensuing conversations energize us as we look at the pain point from different angles before ultimately taking the first impactful step. Too many frameworks, too little direction. That’s where IMPACT comes in.

User Testing 45

User Testing Product Research Framework Customer Experience 45

Bain Public

SEPTEMBER 24, 2019

Defining the ‘why’ behind your roadmap Product management is a discipline responsible for defining the ‘why’ behind your roadmap. But to get to this point, product managers must use a combination of skills from other specialties such as engineering, design, marketing, sales, business development, and so on.

User Testing 40

User Testing Product Management Product Manager User Friction 40

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). Leadership Becoming a great PM doesn’t stop at getting to know your users.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Your plan is your framework for every decision to ensure that you are walking along the right path.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

PMLesson's Ace the PM Interview

APRIL 25, 2022

Tell me about a time when you influenced a product roadmap. What values are important in a brand and how are they communicated to the customer? How does working in VR affect mobility and what pain points may arise? Privacy changes and noisy marketing channels may influence how difficult it is to reach customers.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. But are you solving for actual customer problems? These all point to internal deficiencies in planning rather than problematic execution.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

PMLesson's Ace the PM Interview

APRIL 19, 2020

Internalize Uber’s strategy and blend it with your customers’ needs. Launch innovative features in the Uber app for millions of riders across the world, rethinking user experience, marketplace dynamics, driver interaction, and customer support.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Internalize Uber’s strategy and blend it with your customers’ needs. Launch innovative features in the Uber app for millions of riders across the world, rethinking user experience, marketplace dynamics, driver interaction, and customer support.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Userpilot

JANUARY 14, 2024

Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping. Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management. Product managers are relatively well-paid.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Mind the Product

APRIL 6, 2020

Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. The Approach (the Frameworks). Product roadmaps are essential tools for assessing opportunities and defining how we accomplish our objectives.

Product Strategy 108

Product Strategy Strategy Feedback Software Customer Experience 108

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. Design: Customer Discovery Insights. They are simply to illustrate the main concepts.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Why do you need to talk to a customer? Lots of that.

Product Research 241

Product Research User Testing ChatGPT Research Software 241