Hutwork

MARCH 9, 2018

Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. Learn how Airbnb created an elastic product team that helped them get to where they are today.

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

NOVEMBER 21, 2019

Then, armed with these insights, you can create an empathetic, data-driven customer journey that helps your customers achieve their vision of success. A different approach is the Jobs-to-be-Done framework. There’s a tired stereotype that assumes that sales and marketing teams have competing priorities – and, in turn – don’t get along.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Business of Software Conference

OCTOBER 23, 2019

Learn the method that Bruce used to focus his team on the few critical things that resulted in the sale of his company for $125 million. I’ve been in product management roles or engineering management or UX or business development or agile enablement. He’ll cover: Why prioritization is important. And there was just no consensus.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61