People-First Product Leadership

DECEMBER 20, 2023

Part 1, we covered the “why” behind creating a strategy stack, with a focus on establishing the organization’s Mission, North Star, and Vision. Part 3 brings together the Product specific Vision, Roadmap and Goals. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

The Product Coalition

MARCH 24, 2021

Innovators have to build first reference customers in the mainstream market to prove having a promising business model and a compelling offering. Starting with a niche market ensures focusing on a very specific customer problem and probably little to no competition. As we do not have yet data available from live customers?—?or

User Testing 133

User Testing Research Software User Friction Customer Experience 133

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. A CRM for Product.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? How is product market fit different from product-customer fit? A company achieves the product-market fit when the product satisfies the needs of enough customers who are willing to pay for it, and it is easy to scale. What should a product manager do to achieve and maintain the PMF?

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. And what to do after prioritizing features.

Data Visualization 96

Data Visualization User Testing Customer Experience Feedback Software 96

Userpilot

AUGUST 29, 2023

A project manager is focused on the completion of a specific project, whereas product managers focus primarily on the long-term vision and evolving a product to deliver value over time. Here’s why it’s important: Defines a product vision and aligns strategy with organization goals. Champions a customer-centric approach.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

JULY 9, 2023

TL;DR Usability focuses on the ease of use, efficiency, and effectiveness of a product, while user experience encompasses the overall satisfaction, joy, and value that users derive from their interactions with a brand. Start improving user experience and usability with user research.

User Testing 88

User Testing Product Research Customer Experience User Experience 88

Userpilot

NOVEMBER 23, 2023

They lack vision and lead nowhere. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well. Strategic value is about aligning features with the company’s vision and long-term goals.

Analytic Tools 99

Analytic Tools Feedback Software Product Research User Testing 99

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Product Research 87

Userpilot

NOVEMBER 5, 2022

The build trap is a situation when the team focuses on shipping features that don’t drive value for the customer and for the business. Teams fall into the build trap when there’s no alignment between the product vision and the work of the development team. And no customer value means no business value. Let’s get right into it.

Research Software 98

Research Software Feedback Software Product Research User Testing 98

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch. Measuring user sentiment with NPS surveys is easy.

Product Research 96

Product Research User Testing Customer Feedback Research Software 96

The Product Coalition

JANUARY 21, 2017

Spend as much time as necessary to become an expert in all details relating to the medium, the industry, the market and the audience of the product so to provide direction for creating monetizable customer value. Why it’s critical to use data, stories to dig deeper to uncover the real pain-points.

Framework 60

Framework User Testing User Friction Customer Experience 60

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

JANUARY 6, 2023

Benefits are the positive outcomes features bring to users. It’s impossible to complete an epic in one sprint, so we break them down into user stories. That’s because you only build what customers need. Developing only the features that are in line with product vision also increases velocity. Book the demo!

Onboarding KPIs 95

Onboarding KPIs User Testing Customer Experience Feedback Software 95

Userpilot

SEPTEMBER 29, 2023

designing screens, writing code, running tests), product management is a broader concept that encompasses strategy , vision, and product-market fit. They'll choose the development framework you use, conduct software development activities (i.e. While product development describes the process of creating the product itself (i.e.

User Testing 102

User Testing Feedback Software Research Software Product Research 102

Userpilot

NOVEMBER 8, 2022

Confirming you have product-market fit before launching your product ensures you have customers who are happy to pay for your product, use it, and share the word about it. Properly position your product and choose the right messaging to convey its value to your audience. It reveals the value customers receive for the money paid.

Feedback Software 94

Feedback Software User Testing Product Research Strategy 94

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. The signs of the feature factory mindset are prioritization of outputs over outcomes, excessive focus on KPIs , and not validating customer requests. What is a feature factory?

Onboarding KPIs 95

Onboarding KPIs Product Research Feedback Software User Testing 95

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But how do you do that? Product management and leadership speakers.

Customer Experience 104

Customer Experience User Testing Customer Feedback Research Software 104

Userpilot

JUNE 20, 2023

In Step 4, you seek customer insights and run experiments to assess user interest. Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Once you launch the MVP, you can use product usage data and customer feedback to inform further iterations.

User Testing 94

User Testing Product Research Feedback Software Customer Feedback 94

Userpilot

FEBRUARY 24, 2023

TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

The Product Coalition

MARCH 5, 2018

Over the years of building Machine Learning products, I’ve come up with a framework that usually works for me. Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data? Here is a summary of what good user research should accomplish.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Userpilot

AUGUST 21, 2023

Looking for the right answers can give you a deeper understanding of how well applicants understand the product management role and whether or not they’re the ideal fit for the position. Can you talk to me about how your background has prepared you for this position? What is product vision? Leadership.

User Testing 92

User Testing Research Software Feedback Software Product Research 92

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We blocked signups, we blocked resubscriptions, and we blocked unsubscribed customers from ordering one-off boxes. I felt incredibly lucky to be at a company that had been positively affected by Covid-19.

Product Research 138

Product Research User Testing Customer Experience Data Visualization 138

Userpilot

MARCH 8, 2022

The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. How product strategy uses a company's vision to fuel profitability. Susan Stavitzski – Customer-Driven Product Person and Product Leader.

Technical Advisors 115

Technical Advisors Product Research Analytic Tools User Testing 115

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Ensure alignment between the product vision and product strategy on one hand, and the business objectives on the other. Collecting user feedback in-app is the most direct way to gain insights into customers’ needs.

Feedback Software 73

Feedback Software Analytic Tools Research Software User Testing 73

Userpilot

MARCH 22, 2022

A framework for running product experiments is “Think Big, Start Small, Scale or fail fast.”. Starting small: breaking down the big picture into smaller parts by thinking about product problems your users experience that you are trying to solve. A framework for running product experiments. Let’s take a look! Thinking big.

Onboarding KPIs 96

Onboarding KPIs Customer Experience Product Research User Testing 96

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 163

Product Research User Testing User Friction Research Software 163

Userpilot

MARCH 18, 2022

Having a product messaging framework is important because it sets the precedence for how the market and your potential customers will see your brand. Good product messages highlight your value proposition and the benefits you promise to deliver to users. It shows what you can do for them and why they should pick your solution.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Radical Product

JUNE 25, 2020

The Radical Product Thinking framework for culture My goal in this article is to give you a framework to transform the amorphous concept of culture into something systematic and actionable. Until now, culture was typically defined as an organization’s experiences, philosophy, values, beliefs, and customs that hold it together.

Data Visualization 52

Data Visualization Technical Review User Testing User Friction 52

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. The value that your product brings to your users comes from taking the vision of the user your team has assembled.

User Testing 111

User Testing Customer Experience Customer Feedback Product Management 111

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption. Product Team Roles.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Product Research 93

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. After the launch, it’s their job to let users know about the changes through release notes. Market and customer research.

Product launches 97

Product launches Product Research User Testing Research Software 97

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. And this is precisely the point: The Product Owner miraculously identifies what is the best way to proceed as a Scrum Team by managing the Product Backlog. What product discovery part, you may think now.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Bain Public

NOVEMBER 16, 2021

As a product manager, you must have the ability to create a business-viable product vision. Not only that, but this vision needs to drive and influence others to execute and deliver the components needed to build out that vision and make it a reality. market validation, customer listening, A/B testing, prototype, alpha release).

Product Research 52

Product Research Roadmap Research Software Feedback Software 52

Userpilot

AUGUST 10, 2022

A Minimum Marketable Product (MMP) is a more developed version of the MVP and it is ready to be sold to customers. A Minimum Lovable Product (MLP) delivers value to the customers just like the MMP and helps establish long-term relationships with the customers. The MMP targets the actual customers.

Product Research 83

Product Research User Testing Feedback Software Research Software 83