The Product Coalition

JANUARY 16, 2022

As such, it cannot be limited to include only the product-related parts like features and product KPIs. As a product leader who is creating this roadmap, you need to treat it as a compass and plan not only for your team and the technology team but rather as the direction that the entire company needs to go in.

Roadmap 150

Roadmap Data Visualization Customer Experience User Testing 150

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? vs. A Product Onboarding Tool for Startups.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JANUARY 16, 2024

Not performing user research on your target audience User research forms the foundation for building effective products. Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. Wasting time and money.

User Testing 83

User Testing Feedback Software Research Software Product Research 83

Intercom, Inc.

JANUARY 12, 2022

However, we’ve had a great team. If our conclusion is based on data that is manually entered by a sales team, it may just be that that’s the part of the process where the sales team is sloppier about entering that data in Salesforce, and therefore, that conclusion isn’t a reflection of reality.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. I've seen teams define new OKRs every month, every quarter, or every year. Writing Effective OKRs. Quarterly OKRs.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Customer Experience 84

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Usersnap

JANUARY 18, 2024

NPS surveys are excellent customer satisfaction tool which can be helpful source of knowledge to rest of the crossfunctional team Mastering NPS Surveys in 2024: A Comprehensive Guide to 21+3 Survey Questions and Templates for Optimal Customer Insight s Question 1: How likely are you to recommend our business to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Impact on Airbnb supply growth: Medium.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

AUGUST 10, 2023

What starts as a slow boil – where the team has a well-planned roadmap, and a big vision – becomes a sudden crisis. The team needs a new plan. There’s a saying that no military plan survives first contact with the enemy, and similarly — no product roadmap survives first contact with stalled growth.

User Testing 80

User Testing Analytic Tools Customer Experience Weak Development Team 80

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Impact on Airbnb supply growth: Medium.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

The Product Coalition

JULY 2, 2022

for good and bad. I guess we were a biased audience to agree with it, as we were a room full of product coaches at various levels ?? primarily focused on product teams, helping them be great at the discovery work that is at the heart of what they do Leadership coaching?—?focused Great people still need to be managed.

Workshop 114

Workshop Customer Feedback Technical Review Product Research 114

Userpilot

MARCH 10, 2021

While I do hope you stick around and read this post, sometimes we’re all in a rush, so here’s the quick TLDR: High user engagement = high value = high profitability (and we all like money) There’s no magic bullet, discuss with your team what engagement means to you. Positive vs negative engagement metrics – track both!

Customer Experience 98

Customer Experience User Testing Customer Feedback Onboarding KPIs 98

Product Talk

MARCH 3, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Teresa and I have worked together for a number of years and when I was heading up product teams at a couple of different companies. Hope led product teams at two different large companies.

Product Research 163

Product Research User Testing User Friction Research Software 163

The Product Coalition

OCTOBER 21, 2018

There are a few common blunders that rookie product managers fall victim to: The development backlog is not the roadmap. The roadmap is a visualization of the strategic product plan, which in turn drives the development backlog. By focusing on the end user, the product will naturally become value driven.

User Testing 113

User Testing Roadmap Weak Development Team Customer Feedback 113