Handbook Messaging Software Review Technical Advisors 
Gainsight
AUGUST 5, 2022
In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Preparing and presenting executive reviews. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals.
Userpilot
JULY 13, 2021
Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading.
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