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12 Knowledge Base Benefits You Can’t Miss Out On

Userpilot

Results in higher team productivity. It’s a great way to save time for your HR team while ensuring new employees don’t get stranded. Company and team structure. Your next instinct might be to hire more people on the support team, but that’s costly, and it doesn’t always solve the problem. It empowers users.

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2018 on Inside Intercom

Intercom, Inc.

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

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Three Superpowers of a Product Manager

Mind the Product

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Retrospectives. Release Notes.

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The 13 Proven Customer Retention Strategies For SaaS Companies [A Guide]

Userpilot

But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’. Their job is to sell prospects on the vision of your company.

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Interactive Walkthroughs in 2021: The Ultimate Guide for SaaS

Userpilot

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Speed is of the essence here.

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Persuasion Tips: Pre-Handle Objections

The Secret PM Handbook

That leads to bad outcomes for you. In a recent presentation I was demoing the latest version of a new product that was still in development. I knew what didn’t work well, and where errant error messages might appear. The post Persuasion Tips: Pre-Handle Objections appeared first on The Secret Product Manager Handbook.

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Elad Gil on catapulting into hyper growth

Intercom, Inc.

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. You have no idea what the people in the management team are really thinking about.