Handbook Onboarding KPIs Product Manager Technical Advisors 
Gainsight
AUGUST 5, 2022
Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. While specialized CSMs may be asked to perform different metrics, objectives, and activities based on their industry or company, baseline CS skills have strong commonalities across all business segments.
Userpilot
JULY 13, 2021
Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those.
Expert insights. Personalized for you.
59 
Let's personalize your content