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What’s a Customer Success Handbook and why it’s important?

Gainsight

That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?

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Startup CTO or Developer

TechEmpower - Product Management

This is especially true when a founder has a strong vision but limited knowledge of the technology needed to make it a reality. Closing the Gap: Hiring A Fractional Startup CTO We’re not suggesting that early-stage startups should hire a full-time CTO. Instead, they should consider a Fractional CTO who can help close the gap.

CTO Coach 104
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Unveiling the Profound Benefits of Being a Product Manager and the Path to Excellence in Product Management

Sequent Learning

Career Growth and Leadership Development Career Trajectory : A career in Product Management presents a pathway to executive leadership positions due to its strategic nature and multifaceted exposure. Conclusion Product Management stands as a realm of immense potential, characterized by continuous growth and impactful leadership.

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10 Books All Product Managers Should Have On Their Desk

Sequent Learning

How to Wash a Chicken: Mastering the Business Presentation by Tim Calkins. As a product manager, chances are, you have been put in front of a meeting to present your roadmaps, budgets, strategic vision, and more. The Business Acumen Handbook by Steven Haines.

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Three Superpowers of a Product Manager

Mind the Product

Make sure you notify them proactively – no one will go to a static web page of release notes and hit the refresh button every day – and present the information in a way that is easy and fast to digest. Write a Handbook. Give your stakeholders and users the comfort of announcing new stuff via release notes!

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The Path Beyond CSM

Gainsight

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Preparing and presenting executive reviews. Skills such as: Understanding the Customer Lifecycle and Journey Map. Building and using Health scores.

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Lewis Lin’s Favorite Books for PMs

Product Bookshelf

Thinkertoys: A Handbook of Creative-Thinking Techniques. The only way to achieve this vision is to make designers responsible for customer experience and satisfaction. Separate design from programming and focus on the vision, rather than using existing mechanical frameworks. Repeat this cycle, and you’ll get them “hooked.”.