Gainsight

SEPTEMBER 19, 2022

That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?

Crowdsource 52

Crowdsource Customer Experience Systems Review Software Review 52

Intercom, Inc.

DECEMBER 10, 2018

This can be anything from in-app notifications and messages , to tooltips, splash pages, hard-coded user interface (UI) copy, banners or modals. Make it easy for users to respond by giving them simple choices, like a numerical rating system, thumbs-up or thumbs-down, or smiling or frowning emoji. Collect positive reviews.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

APRIL 9, 2024

Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How can onboarding software improve the customer onboarding process?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I transitioned to a software company focused on financial planning. Systems enablement.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Product Innovation Educators

JULY 17, 2023

It’s a combination of IT software and LEGO blocks. When you do a portfolio review and re-rank all the projects, you find out that a few of them that look shiny and bright at the beginning are not quite so shiny and bright over time. Have a good data system. By doing them all, we guarantee they’re all late.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

Business of Software Conference

DECEMBER 14, 2023

As Gail Goodman said in her 2012 BoS talk, ‘ The Long, Slow SaaS Ramp of Death ’, these are all just mirages along the pathway to software company profitability. He connects this story to building a software company. You set the rules and write the handbook. How to Break This Rule: Make your own rules. This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. And NOW” Sorry.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98