Intercom, Inc.

DECEMBER 10, 2018

This can be anything from in-app notifications and messages , to tooltips, splash pages, hard-coded user interface (UI) copy, banners or modals. Collect positive reviews. You can use in-app prompts to ask for these reviews. If, for example, a user has logged in every day for a week, it’s a good time to ask for a review.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Product Innovation Educators

JULY 17, 2023

It’s a combination of IT software and LEGO blocks. When you do a portfolio review and re-rank all the projects, you find out that a few of them that look shiny and bright at the beginning are not quite so shiny and bright over time. Steve Jobs said, “Customers don’t know what they want until they see it.”

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

Userpilot

JULY 13, 2021

Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. And NOW” Sorry.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Gainsight

APRIL 13, 2022

For instance, as your customers share their favorite experiences with the broader web community through online reviews, they’re also doing much of the marketing for you. In fact, some reports suggest online reviews have more than 6% more search weight in local searches. And it can be extremely effective marketing.

Customer Experience 52

Customer Experience Software Review Branding Reporting Tools 52

Johanna Rothman

AUGUST 21, 2018

How to read and review other people’s work in Handbook of Technical Reviews. How to think about steering instead of controlling in the Quality Software Management series. I use the Fieldstone Method of writing, as in his Weinberg on Writing. I could go on, but I’ll stop here.

Technical Review 40

Technical Review Software Review Leadership Agile 40

Gainsight

JUNE 17, 2022

That means you can constantly review, adjust, perfect your plan, and pave a path to rapid growth. . Download “ Product-Led Success: The Professional’s Handbook ” now to learn more. . The post What to Measure for Product-Led Growth appeared first on Gainsight Software. User Behavior.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. High maturity—Measure on financial outcomes for your company (e.g.,

Reporting Tools 52

Reporting Tools Technical Review Data Visualization Customer Experience 52

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Preparing and presenting executive reviews. The post The Path Beyond CSM appeared first on Gainsight Software. Building and using Health scores.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Modus Create

JULY 21, 2020

In this blog post, we’ll review why, when, and how organizations should consider adopting Scaled Agile. There are lots of benefits to being the biggest, including tons of training and certification courses, mature templates, handbooks, and supplemental materials. Who shouldn’t? What does success look like?

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Intercom, Inc.

OCTOBER 21, 2021

The Guaranteed Customer Experience joins a growing list of works such as The Service Culture Handbook and Customer Service Tip of the Week – a book that brings together the 52 most popular tips from his weekly email blast. 46% of online Yelp reviews of Buc-ee’s mention the restrooms. It was about restoring my trust in the software.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Mind the Product

APRIL 14, 2020

Employee handbooks for Gitlab and Basecamp. Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!)

Feedback Software 27

Feedback Software Product Research Technical Review Entertainment 27

The Secret PM Handbook

AUGUST 4, 2017

Create A Compelling Product Vision By Writing The (Amazon) Review First. How To Make Meaningful Estimates For Software Products , Part 2 , Part 3. There Is No “Product Owner” For A Commercial Software Product. Product Management Rules of Thumb 1: The Order of Magnitude Rule. The Challenge of Roadmaps.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

The Secret PM Handbook

AUGUST 4, 2017

Create A Compelling Product Vision By Writing The (Amazon) Review First. How To Make Meaningful Estimates For Software Products , Part 2 , Part 3. There Is No “Product Owner” For A Commercial Software Product. Product Management Rules of Thumb 1: The Order of Magnitude Rule. The Challenge of Roadmaps.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Userpilot

MARCH 18, 2021

You may be targeting content marketing professionals that need SEO software, and you have 1,000 accounts following you. In a survey conducted by Map My Growth , 50% of SaaS prospects admit that software solutions are difficult to use the first time. However, only 500 are content managers who have SEO specialists on their team.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Sachin Rekhi

MARCH 1, 2020

Book reviews. With these, I try to bring a personal perspective to the book review as opposed to simply summarizing it. What they realized in preparing these decks was that they would waste a lot of time finalizing slides only to have the presentation dramatically altered after reviewing it with the partner on the project.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? Subscribe for free to receive new posts and support my work. Are You Trapped in the Product Death Cycle? Here's How to Break Free!

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Business of Software Conference

SEPTEMBER 10, 2018

What makes Business of Software Conference speakers so smart? Next up: Moesta’s Jobs-to-be-Done Handbook and Christensen’s Competing Against Luck. The post Here’s what our Business of Software Conference USA 2018 Speakers are Reading appeared first on Business of Software USA. This year’s book list is here.

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

Mind the Product

SEPTEMBER 6, 2018

I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). How the customer would like to use the software.

Enterprise 143

Enterprise Customer Feedback Customer Experience Reporting Tools 143

PMLesson's Ace the PM Interview

MAY 13, 2020

We highly recommend this book as it can serve as your handbook for every step of PM recruiting. Practice casing by reviewing and answering questions on Exponent's Practice Question and Answer forum. Aim to do 5 mock interviews per week while also reviewing your feedback and your own mock interview performance.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52