The Product Coalition
JANUARY 11, 2023
They work with various departments, including design, engineering, sales, marketing, etc, to understand customer needs and create solutions that improve the customer experience. Product managers also act as the voice of the product, prioritize customer problems, and manage stakeholder expectations.
Gainsight
AUGUST 5, 2022
Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Building and using Health scores.
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Userpilot
MARCH 18, 2021
A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!
Sachin Rekhi
MARCH 1, 2020
I wouldn't necessarily call them unique perspectives because I'm certainly not the only one with a particular point of view, but at the same time, they rarely fall into broadly accepted conventional wisdom. The Hierarchy of User Friction. Book reviews. The Art of Being Compelling as a Product Manager. Fundamentals.
The Product Cafe
DECEMBER 12, 2023
Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage. Are You Trapped in the Product Death Cycle?
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