help-center 
Intercom, Inc.
OCTOBER 21, 2020
This applies not only to conversations a customer may have with your sales or support teams, but even when they’re not talking to you at all – such as when they’re on your help center , searching for answers. We study how they want to feel and how they’d like to be helped. Define how your article helps users.
Intercom, Inc.
MARCH 26, 2018
Your help center is the home of all knowledge about your product. If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes. If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes.
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Gainsight
OCTOBER 25, 2023
Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. It’s time to adapt your tried-and-true help centers to full-blown customer academies ; your customers and customer-facing teams will thank them.
Userpilot
MARCH 29, 2022
Designing a help center for your software can be tricky if you don’t know what elements you should include in that. But what is a help center and how does it compare with other similar terms? In today’s article, we will be listing some inspiring help center designs that will make you stand out.
Speaker: Kandice Durden, Senior Solutions Consultant
It’s time to take the guesswork out of product development by putting your customers at the center of your decisions! Approximately 50% of product budgets are allocated to reworking and optimizing post-launch experiences.
Userpilot
MAY 7, 2020
A help center widget is one of the most effective ways of doing that. But before we get to that, I want to briefly explain what a help center widget actually is, and why it’s such a useful part of any successful SaaS product. What is a help center widget? Why you need a help center widget.
Userpilot
APRIL 16, 2021
Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. Instead of waiting around for a customer support agent or spending ages digging to find an answer in the knowledge base, the help center will give you troubleshooting tips in-app.
Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators
Need help giving your CX a human touch? Are you struggling with making VoC the center of your company's mission? Not sure what data you should be looking at to make loyal customers?
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. But where do you start? Create highly targeted segments to drive more contextual and personalized engagements.
Speaker: Nickey Skarstad, Director of Product at Duolingo
An essential product truth that every product builder is taught is that regular, high quality customer feedback helps you build better products. There are many ways to center customer feedback into your processes, from goal setting on down to sprint planning.
Speaker: Hope Gurion, Product Leader Coach, Fearless Product LLC
Join Hope Gurion, Product Leader Coach at Fearless Product, as she shares 3 techniques to accelerate your cross-functional collaboration with other customer-centered teams like sales, product marketing, and customer success. Bring your questions for an interactive session designed to help you get unstuck on your challenges in this area.
Speaker: Robin Zaragoza, Product Coach and CEO of The Product Refinery
But what strategy do managers use to keep the customer and their key problems at the center of the product development process? What most product development teams don't realize is that this tool can help to implement key information, influence future decisions, and align the entire organization around its customers.
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