Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

NOVEMBER 21, 2022

In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. Spread the word – beta testing is a fantastic way to increase ‘buzz’ and word-of-mouth marketing with your potential end users.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Create in-app surveys code-free with Userpilot.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? How did they successfully communicate value?

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. Micro goals vs macro goals.

Product Marketing 98

Product Marketing Feedback Software Marketing User Testing 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. We have a wide range of user types, from marketers to engineers to product managers and more.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

NOVEMBER 9, 2023

. “Extremely satisfied”, which is the highest level of customer satisfaction, and it means that your customer couldn’t be more delighted by your products and services. The metrics to calculate your levels of customer satisfaction include retention rate , customer lifetime value, NPS , CES, CSAT, and product-market fit.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Feedback Feedback Software 105

Userpilot

MARCH 14, 2023

In this article, we cover: Why user segmentation is essential for product managers. How to use segmentation to improve customer experience. User segmentation can help build better products. Product managers and product marketing managers often use the term user segmentation since they focus on retention and adoption.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

SEPTEMBER 14, 2022

Knowing how to launch a product successfully is no easy feat – it takes careful planning, execution, and coordination. But when done right, a product launch can significantly succeed your business. So, how do you go about launching a product successfully? Market Research. Product Development.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. What Is Product Marketing?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

DECEMBER 20, 2022

This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. Consideration stage.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

JUNE 11, 2021

This is where analytics software comes in. But what data should you analyze and how? In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Marketing Analytics Tools for SaaS. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 18, 2021

Let’s have a look at a few examples of personalization gone wrong – and how to use personalization well for your SaaS. How to Personalize Right in SaaS? Or following up diligently to see if their problem has been solved. People buy your SaaS product to get a specific job done (think JTBD framework): Source: Louis Grenier.

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? 2 – Product & UX.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Userpilot

OCTOBER 15, 2021

Product launch emails are a way of communicating with your existing customers. They keep them up to date with a current product's latest developments, including new features, and the launch of an upcoming product. Launch messages are all about building anticipation. There are seven types of messages you can use.

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

The Product Coalition

NOVEMBER 19, 2020

That being said, there is an additional element of complexity due to the fact that many companies don’t hire entry level product roles. While you might not have product experience, you can apply to companies where your knowledge is valued and a recruiter might just overlook that requirement. He cold messaged them.

Technical Review 155

Technical Review Product Management Product Manager Research Software 155

The Product HQ

MAY 10, 2024

That said, while startup product managers are in demand, many prospective professionals still have difficulty figuring out how to embark on this career path. In this guide, we will break down a few steps you can take to increase your chances of being a startup product manager. Sharpen your data collection and analytical skills.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. You’ve achieved product customer fit when your product and its functionality help the user get their job done in the easiest and fastest way.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. What is product-led growth? Userpilot customer review on G2.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Marketing 98

Userpilot

JANUARY 24, 2022

With that being said, you need to push your revenue to a level where it surpasses the amount you lose due to drop-offs. Customers churn due to multiple reasons, including poor user experience , product-market fit failure, higher than perceived price, and bad customer support. How to calculate customer churn rate?

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Customer Experience 98

Userpilot

SEPTEMBER 29, 2022

Why does it often work better than other paid marketing channels? Let’s discover what behavioral targeting is and how SaaS companies can benefit from it. In this piece, you’ll learn how to collect and act on behavioral data to retain customers. Not to mention that you can create microsurveys code-free with Userpilot.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Reporting Tools 97

Userpilot

FEBRUARY 13, 2024

Contextual email marketing isn’t just about sending emails—it’s about delivering the right message at the right time and relevant to the user’s behaviors. But how can you implement the right email marketing strategy to drive product engagement in SaaS businesses? What is email marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Data Visualization 52

Userpilot

JULY 14, 2021

There are four main types of customer satisfaction surveys: Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Product-Market Fit. Product-Market Fit (PMF). 7-8 – Passive, moderately satisfied with your product but wouldn’t go out of their way to recommend it.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

FEBRUARY 20, 2024

Targeted email marketing is the secret ingredient that every SaaS needs in order to make email an effective channel But how can you implement it in a way that improves product engagement and drives business growth?

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Usersnap

DECEMBER 14, 2021

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. Harvard Business Review has found that simply asking for feedback actually improves customer sentiment. What to expect? Source: Mixpanel.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

JULY 26, 2022

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. rank the product from 1 to 10) and multiple choice. For example, a minimal emoji survey will let you know your customers’ feelings about the product.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

The Product Coalition

MARCH 15, 2021

with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already. Good product managers ask lots of clarifying questions. Who The most critical part of any software company is being crystal clear about who you are solving the problem for.

Development Team Review 192

Development Team Review Research Software Product Research Reporting Tools 192

Userpilot

SEPTEMBER 14, 2022

Whichever side of the spectrum you fall, this article will show you common SaaS billing dark patterns and how to avoid them through proper communication. How to avoid these dark patterns: Preventing customers from wasting money starts with paying attention to them. How do they do it? Shady credit authorization. Hidden costs.

Customer Experience 98

Customer Experience User Testing Banking Technical Review 98

Userpilot

JANUARY 28, 2021

The internet is rife with advice on how to become a Product Manager – often written by people who have never worked as a Product Manager themselves. But how to gain it if you’ve just decided to move into the field? How to Become a Project Manager Tip #1: Start from a Programming/ QA Job.

Research Software 98

Research Software Customer Experience User Testing Feedback Software 98

Userpilot

JUNE 2, 2022

But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. B2B SaaS stands for businesses that provide cloud-based software solutions to other businesses. How to improve B2B SaaS metrics? What is B2B SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 13, 2020

The rise of SaaS brought with it a paradigm shift when it came to building software. Previously, software companies would have a sales-centric mindset. This meant they focused on selling as much of their product as they could. Product-Led Growth. The users were no longer locked into one product.

Feedback Software 128

Feedback Software Analytic Tools Research Software Customer Experience 128

Userpilot

JANUARY 12, 2023

Product managers resort to customer segmentation to better understand the needs and motivations of different user groups to create targeted experiences and identify opportunities for product growth. Product marketers also use behavioral segmentation to re-engage lapsed customers and run highly personalized ads.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 14, 2021

Are you looking to build a solid marketing automation strategy and don’t know where to start? In this article, I’ll cover what marketing automation is, how to set up an effective strategy for it, and go over some examples of how to use marketing automation at each stage of the user journey to drive product growth.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

NOVEMBER 10, 2022

How to resolve the most common customers’ pain points. TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Anything that adds friction to their product experience will cause them frustration. How to identify customer pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

JUNE 17, 2021

How do you use it transparently and ethically? How to use demo content correctly. How to generate demo content. Demo content is made-up placeholder data that shows customers how a given product could be used for their specific use case. To sell your product. How to use SaaS demo content correctly.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

The Product Coalition

APRIL 5, 2020

However, these threats are more focused on the back end software in websites. So then, how is it that many company websites today are still lacking in regards to cybersecurity? Could you show me here and now, how you would go about doing this?” Seeing this message gives Catherine pause. she still sees it as a negative.

Systems Review 78

Systems Review Software Review Research Software User Testing 78