Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Why implement a cross-selling strategy?

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers.

Feedback Software 92

Feedback Software Research Software User Testing Onboarding KPIs 92

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? But you can turn all that around with the right strategies. But you can turn all that around with the right strategies. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Poor onboarding.

Customer Experience 94

Customer Experience Feedback Software Analytic Tools Data Visualization 94

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. Our guide explains how to build and analyze funnel reports for actionable insights. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another.

Data Visualization 100

Data Visualization Reporting Tools Analytic Tools Customer Experience 100

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Users ask Siri questions and have conversations with it via a messaging environment. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. What is a customer acquisition strategy?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. But how do they know it’s actually worth it when they don’t engage long enough to find out? What is a customer engagement strategy?

Feedback Software 91

Feedback Software User Testing Customer Experience User Friction 91

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? And how can you find out why they are not? How can you measure user experience?

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account. Get a demo now.

Feedback Software 94

Feedback Software Onboarding KPIs Strategy Customer Experience 94

Userpilot

MAY 17, 2022

There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. Now, it’s time to look at how to improve your product.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 100

Data Visualization User Testing Customer Feedback Customer Experience 100

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. How to use micromarketing to convert trial users to paying customers and drive growth. Segment all users based on needs and user journey stages.

Research Software 98

Research Software User Testing Customer Experience Data Visualization 98

Userpilot

APRIL 16, 2024

How they are linked to customer journey analysis and customer journey mapping. How to extract and use them to optimize the customer journey. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. Book the demo to see how to use it for customer journey analysis.

Data Visualization 102

Data Visualization Customer Feedback Analytic Tools Feedback Software 102

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Different types of customer segmentation are: User attribute-based segmentation.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Here are 4 actionable strategies to improve your customer service KPIs: Use interactive walkthroughs to give step-by-step guidance to customers and reduce dependency on the support team.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Most companies use all 3 strategies to some extent. Let’s dive right in!

Feedback Software 102

Feedback Software Analytic Tools Research Software User Testing 102

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? It also explores 15 strategies that help UX designers build trust in potential users.

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Userpilot

DECEMBER 7, 2021

Customer-oriented marketing means tailoring your marketing strategy to fit your customers’ needs first, rather than focusing on your business goals only. With a customer-centric marketing strategy, you can improve your customer experience and easily drive product growth by helping new and existing users discover more value.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience? But Userpilot has you covered.

Customer Experience 95

Customer Experience User Testing Analytic Tools Feedback Software 95

Userpilot

FEBRUARY 25, 2024

Enhance sales funnel conversions with in-app guidance , using interactive walkthroughs to showcase features and reduce user frustration. Proactive in-app support enhances user experience and conversion rates by delivering targeted, contextual help to users as needed. Free trial conversion rate.

Data Visualization 103

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 103

Userpilot

SEPTEMBER 25, 2023

TL;DR A PLG motion is a growth strategy focused on using the product itself as the main driver of growth. It’s a popular strategy in the enterprise software space. A product-led growth (PLG) motion is a growth strategy that focuses on the product itself as the main growth driver. Why should you use a PLG motion strategy?

Analytic Tools 101

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 101

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. What is product-led growth?

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Marketing 97

Userpilot

OCTOBER 6, 2023

Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. But how can you use it? The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

OCTOBER 26, 2023

TL;DR Product-led growth is a strategy that uses the product as the main source of growth. In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Nevertheless, PLG tactics can massively improve user experience in such products.

Analytic Tools 94

Analytic Tools Feedback Software Product Research Data Visualization 94

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages. How to identify NPS passives?

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer segmentation is the process of splitting users into groups based on shared characteristics. There are many different ways to segment and define user segments. There are many types of user segmentation models to choose from. Putting what you learn into practice to optimize the customer experience.

Customer Experience 100

Customer Experience Analytic Tools User Testing Feedback Software 100

Userpilot

SEPTEMBER 4, 2023

TL;DR Psychographic segmentation is a marketing strategy that divides the market into smaller groups based on personality traits, lifestyle, social class, attitudes, interests, and values. Manufacturers and sellers of home/office furniture and supplies have hacked the lifestyle marketing strategy to a tee.

Product Research 95

Product Research Data Visualization User Testing Research Software 95

Userpilot

MARCH 6, 2024

Chatbot Implementation : Using chatbots so your website can provide immediate answers to common user questions, reducing bounce rates and improving conversions. Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. How we use UGC on our website.

Feedback Software 99

Feedback Software Research Software Analytic Tools Product Research 99

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Want to see how Userpilot can help you execute your freemium strategy?

Feedback Software 90

Feedback Software Analytic Tools User Testing Strategy 90

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. 6 strategies to improve your churn rate and retain more of your customer base. Finally, customers churn because of difficult user experiences that make it a struggle to use the product.

Feedback Software 97

Feedback Software Customer Feedback Customer Experience User Testing 97

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Userpilot

AUGUST 16, 2023

Tracking in-app user behavior helps identify friction points that need improvement to lower churn. In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use loyal users and growth loop strategies to bring in new users.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

AUGUST 30, 2023

But how do you do that? What strategies can you implement to drive acquisition and retention faster? How do you ensure your team doesn’t lose momentum along the way? But you need a solid strategy and must pay attention to creating mind-blowing user experiences. Product growth speakers.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

MARCH 6, 2024

A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. How to create a product funnel?

Analytic Tools 96

Analytic Tools Data Visualization Research Software Onboarding KPIs 96

Userpilot

OCTOBER 30, 2022

And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Read on as we explore ways to keep users happy and retain them. Customer retention is a company’s ability to create experiences that drive repeat business.

Feedback Software 96

Feedback Software Data Visualization Customer Communications Customer Experience 96

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. And how is it different from satisfaction? CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Optimize the first-time user experience to give a great first impression.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Data Visualization 95