Userpilot

FEBRUARY 18, 2024

Apart from the conversion and drop-off rates, pay attention to other metrics , like time to convert and the total number of conversions. To learn more about its analytics and experimentation features, book the demo! Feature usage – when users stop using a feature. How to calculate drop-off rates?

Analytic Tools 105

Analytic Tools Data Visualization Research Software Onboarding KPIs 105

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing User Friction 96

Userpilot

FEBRUARY 25, 2024

Marketing funnels attract and engage, using metrics like visitors and click-through rates to track narrowing interest and effectiveness. Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. Core metrics for marketing funnel.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Card sorting and fake door testing are useful testing methods before the product launch. How do usability and user experience differ?

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. How to calculate it. How to reduce it. Tracking drop-off rates helps teams identify usability issues, improve conversion rates, enhance user experience, and optimize the onboarding process. Let’s dive right in!

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. Benefits of the SaaS user onboarding process: Improved retention. Welcome new users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction.

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Another challenge is low feature adoption (a pattern of user behavior).

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools User Testing 98

Product Talk

FEBRUARY 28, 2024

That’s certainly the case for Kelsey Terry , who’s sharing her story in today’s Product in Practice. In her former role as Director of Product at Going (formerly known as Scott’s Cheap Flights), Kelsey was tasked with running a pilot product trio. Do you have a Product in Practice story you’d like to share?

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Userpilot

SEPTEMBER 29, 2023

What benefits does it bring to product teams? How do you conduct it to optimize the customer journey, and which analytics tools can you use? TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. What is funnel analysis?

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 8, 2022

Why is it important in UX design ? And how do you create and use one? If you Google “critical user journey” to find answers to these questions, you’ll come across dozens of user maps, but nothing concrete on how to map a critical user journey. Want to build product experiences code-free?

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. What is CRO analytics?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

UX Planet

FEBRUARY 25, 2024

If you’re in product, tech, or design, chances are that you’re quite familiar with the term ‘Gamification’. To get the most and improve your metrics, you are going to have to tailor your approach to make the most of gamification. Gamification is not only beneficial for engagement, but it also helps with user onboarding.

Onboarding KPIs 98

Onboarding KPIs Finance Customer Experience Education 98

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. New SaaS apps, tools, and products are constantly being released, which makes it harder for a SaaS business to stand out.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Mobile app users may find this feature particularly useful.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

AUGUST 31, 2021

I was only just starting to think about the first edition of Product Drive. A lot of Product Education, changes, growth, and 2,200 participants (yup, that’s how many we had on the first edition of Product Drive!) So ladies and gents – here’s Product Drive 2.0.! Product Drive 2.0. Product Operations.

Onboarding KPIs 98

Onboarding KPIs Workshop Customer Experience Product Research 98

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. Let’s begin our journey and unlock product growth opportunities with click tracking! This can be a broken link, poor onboarding , confusing UX, etc.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? In short- AARRR. In short- AARRR.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

MARCH 14, 2024

Show how to create the report. The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. So let’s find out how to achieve this and boost customer retention. The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. But how should you run them? In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. So let’s jump right in.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Userpilot

DECEMBER 8, 2023

A mindset of product experimentation is vitally important for product success and growth. TL;DR Product experimentation is a systematic and data-driven approach, where you consistently design and run experiments that help you make better product decisions. There are many different types of product experiments.

Product Research 105

Product Research User Testing Data Visualization Onboarding KPIs 105

Userpilot

AUGUST 18, 2022

But what exactly is customer advocacy and how can you use it to your benefit? In this article, we go over how to drive customer advocacy and also include strategies to improve customer retention and loyalty. Get new advocates onboard with positive incentives, such as physical rewards or VIP experiences. Boosts brand awareness.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 20, 2020

So your team deployed new product updates again this week. But instead of hearing feedback about the new features, all you got are… …crickets. . Users don’t care about your new features. They care about what those new features can do for them. Here’s how to do your product updates right.

Feedback Software 128

Feedback Software Onboarding KPIs User Testing Customer Experience 128

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. What is an onboarding survey? Survey Templates.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

The Product Coalition

OCTOBER 30, 2023

“I don’t care about outcomes, your objectives, or your key results; I want to know when I will get this feature!” This was the third conversation we were having about the product, an app that served our own company along with external customers. Look, we are moving away from feature commitments to outcomes. We were at odds.

Roadmap 118

Roadmap Feedback Software Onboarding KPIs User Testing 118

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much? Product Management Skills.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

The Product Coalition

JULY 8, 2020

Whether you’re a Product Owner, VP, manager, or UX designer building better products is the #1 responsibility that lies in your hands. To make decisions, product-oriented professionals need data, you know that already. For this first story, we’ll focus on how UX-data (Users + Experience data) can boost any product.

Feedback Software 83

Feedback Software Data Visualization Customer Feedback User Testing 83

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. Using feature heatmaps to get better insights into the feature usage. Let’s start!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! Once a lead converts, their name, email, or other details are collected.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

MAY 17, 2022

Looking for product announcement examples to help inspire your next successful launch? This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? How do you create one? How are you different from existing options?

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. moment in a short time.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98