Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Plot summary.

Books 98

Books Research Software Feedback Software Analytic Tools 98

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Gainsight

AUGUST 6, 2021

This step involves enabling the CS team so they can effectively onboard, teach, or advise customers about the new feature. Seek alignment between your Product and CS teams on how to measure the success for the feature release. A sound communication strategy will help your customers gain awareness and accelerate adoption.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Gainsight

NOVEMBER 23, 2020

We’re interviewing a few rockstar CS Ops leaders to showcase how leading organizations drive growth and efficiency across their post-sales teams. In several places, we’ll include links to more detailed CS Ops strategy and process resources that GitLab maintains (in their instance of GitLab!). What was your journey to CS Operations?

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Ask Benny

FEBRUARY 2, 2018

How to enter into a new product management position in a new company. Prepare an on-boarding list of meetings: what you want to learn from each person and how he can help you get smoothly into your role. Don’t jump too fast into the details As product managers, we are all used to the daily struggle to move between strategy and tactics.

Technical Advisors 84

Technical Advisors Product Management Product Manager Customer Experience 84

UX Studio: Product Management

JULY 14, 2021

How to choose the right one? How can companies improve their design thinking and foster innovation? How to introduce design thinking into large companies. As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices.

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Bain Public

MAY 29, 2020

Product management is a job that encompasses elements of business strategy, engineering, marketing and market research. Due to the constant evolution of the product manager’s role, in the startup world, often people become product managers by default, and they don’t quite understand how to take on this responsibility.

CTO Coach 52

CTO Coach Research Software Startups Feedback Software 52

The Product Coalition

FEBRUARY 2, 2018

How to enter a new product management position in a new company. Prepare an on-boarding list of meetings: what you want to learn from each person and how they can help you transition smoothly into your role. I would advise you differently. In many companies, the strategy is clear, but it is not broken into details.

Technical Advisors 60

Technical Advisors Product Management Product Manager Onboarding KPIs 60

Usersnap

FEBRUARY 19, 2019

Due to this disruption, traditional ways of innovation are insufficient. According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth. Mobile apps, gaming software and new software product launches are front runners in crowdtesting.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. It’s a business tax software company called Xero.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Mixpanel

MAY 26, 2020

Here’s what you’ll learn: How to become more comfortable with analyzing data How to be sure that what you’re doing is actually moving the needle Common pitfalls when analyzing product data and how to avoid them. Mixpanel: How have you seen product analytics evolve over the course of your career? I never trust my gut.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Mixpanel

MAY 26, 2020

Here’s what you’ll learn: How to become more comfortable with analyzing data How to be sure that what you’re doing is actually moving the needle Common pitfalls when analyzing product data and how to avoid them. Mixpanel: How have you seen product analytics evolve over the course of your career? I never trust my gut.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 112

Enterprise User Testing Feedback Software Technical Advisors 112

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? It’s impossible for one person to do. And not all trends matter.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Mironov Consulting

MAY 18, 2024

”  This is usually in the context of some (seemingly) obvious problem that we (believe we) know how to fix.   Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.     Strategy and escalations and Board slides can wait a half hour.

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

MAY 19, 2022

It’s a lot easier to improve what you can measure, and keeping an eye on these indicators to inform your strategies has clearly paid off – the average CSAT is on the rise, increasing by 11 percentage points compared to last year. That’s why you need to do these internal reviews as well. Quality at scale.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

The Product Coalition

JANUARY 5, 2021

How do you educate your stakeholders about the implications? A good starting point would be working with the “Manifesto of Agile Software Development,” particularly ensuring that stakeholders understand that adapting to change over following a plan is paramount for the organization’s future success. How do you deal with that?

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. A very well-known CEO/Founder once said to me, “I know exactly how to boost sales, I have a strategy that works every time, without fail.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Usersnap

JUNE 15, 2023

Nevertheless, some core roles and responsibilities of a product manager are: Develop product strategy and vision. ChatGPT’s widespread adoption made Google issue a ‘Code Red,’ which later resulted in the release of Bard , Google’s very own AI chatbot. They’re in charge of driving the entire product management process themselves.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

eG Innovations

JULY 2, 2021

There is a 3-min video overviewing Reporter here: How To Work With eG Out-of-the-Box Reports – YouTube. What is [eG’s] Standard SLA for technical help required for customer? In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow. link] gives some information.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

APRIL 30, 2021

This is especially true if none of your founding team members have any deep marketing strategy expertise. But how do you go about selecting a marketing agency for your SaaS business? Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Business of Software Conference

JUNE 29, 2020

You can quickly go from strategy to execution and you know exactly what should be done next. what to build, what programs to roll out, how a process should work), our company’s solutions are only as good as we are. I’m losing my voice hopefully and I have to stop and drink water twenty five times we’ll see how it goes.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

eG Innovations

AUGUST 11, 2022

How to monitor Citrix sessions, HDX / EDT, servers, storage and so on. How to monitor Citrix Cloud. …… and lots more. How to diagnose slow Citrix access for remote and home workers. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link].

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Product Bookshelf

FEBRUARY 7, 2017

There are rules related to working effectively as a product manager, understanding your customers, creating product strategy, and working with your peers and stakeholder. One of the rules, written by Lawley, advises to work on problems you are passionate about. Product Strategy.

Technical Advisors 48

Technical Advisors Product Management Product Manager Weak Development Team 48