Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Getting rid of friction. A lot of organizations don’t do that.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Systems enablement. A key success factor is how to showcase the value of CS ops and CS ops projects.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 85

Data Visualization Technical Review Reporting Tools Technical Advisors 85

Mixpanel

MAY 26, 2020

Here’s what you’ll learn: How to become more comfortable with analyzing data How to be sure that what you’re doing is actually moving the needle Common pitfalls when analyzing product data and how to avoid them. Mixpanel: How have you seen product analytics evolve over the course of your career? I never trust my gut.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Usersnap

FEBRUARY 19, 2019

Due to this disruption, traditional ways of innovation are insufficient. Access to testing specialists has become limited due to these restrictions. How to set up crowd testing for your product. You can specify a system for bug reporting. Technical configurations on application and test environment must be done.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Alchemer Mobile

APRIL 14, 2020

And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? And then Ria, if you wanna weigh in on this I’d say, like, how much are your PMs versus you?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Mixpanel

MAY 26, 2020

Here’s what you’ll learn: How to become more comfortable with analyzing data How to be sure that what you’re doing is actually moving the needle Common pitfalls when analyzing product data and how to avoid them. Mixpanel: How have you seen product analytics evolve over the course of your career? I never trust my gut.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? It’s impossible for one person to do. And not all trends matter.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product Coalition

JANUARY 5, 2021

Sprint Reviews and user interviews are also well suited to improve collaboration and communication over time. How do you communicate with uncooperative stakeholders? Early in the transition process, it is advisable to educate them with product-related workshops on agile principles. How do you deal with that? more sales?—?over

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Mixpanel

MAY 5, 2021

He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. We’ll cover why in the next section, after reviewing examples. Why should you NOT keep this feature? Strategic alignment. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

MAY 19, 2022

It’s a lot easier to improve what you can measure, and keeping an eye on these indicators to inform your strategies has clearly paid off – the average CSAT is on the rise, increasing by 11 percentage points compared to last year. That’s why you need to do these internal reviews as well. Quality at scale.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Business of Software Conference

JULY 7, 2021

We know who our salespeople talk to, when, for how long, what about and in what level of progress they make. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes. One proven sales playbook, system or process simply cannot fit all models.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

eG Innovations

JULY 21, 2022

The audience also shared some of their own technical experiences of real-world AVD usage. Where can I get technical details of real AVD deployments at scale? How to ensure compliance and increase security by Monitoring Azure AD Audit logs – one for healthcare/government and security conscious organizations.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

The Product Coalition

MARCH 21, 2018

What you need to think about in your first 60–90 days on a new job: product management (leader) edition I’ve recently transitioned into a different role and have spent some time thinking about how to start this new job. A mentor advised me to think about three broad categories?—?the What are the goals, how do you define success?

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

eG Innovations

JULY 2, 2021

There are three ways in which scripts can be used in eG Enterprise: To add new monitoring capabilities into the system (e.g., To remote control a system, a user session, or application from the web-based console itself (e.g., to take a screenshot of a session, to reboot a system, log off a user, etc.).

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. This is especially true if none of your founding team members have any deep marketing strategy expertise.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

eG Innovations

AUGUST 11, 2022

How to monitor Citrix sessions, HDX / EDT, servers, storage and so on. How to monitor Citrix Cloud. …… and lots more. How to diagnose slow Citrix access for remote and home workers. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link].

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Imaginary Cloud - Design

JANUARY 30, 2020

This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. One of them is the user's resistance due to the fear of the black box (AI tools that make crucial decisions in an opaque way without explaining the rationale followed). However, this is an insufficient solution.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103