Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. These top of funnel KPIs are leading indicators of how many opportunities we can expect our SDRs to hand off to our AEs. This KPI is also referred to as Marketing Qualified Leads (MQLs). New business KPIs.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

The Product Coalition

JULY 1, 2019

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are At its heart, the core mission of every org is to deliver value, ideally to a big market, and to capture value back. Still, there’s a lot of confusion around this topic. Barcelona?—?July

KPI 90

KPI Data Visualization Workshop Analytic Tools 90

Folding Burritos

JANUARY 25, 2018

This happens naturally, because our role is at the center of the process that figures out what to build, builds it, and then gets it to market. How’s that KPI doing?”. Think about it as either inbound or outbound comms. It seems that we’re endlessly providing (or seeking) answers about anything related to the product.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

NOVEMBER 8, 2022

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. Leading industry online publications talk about marketing OKRs in general, looking at the acquisition stage of the journey only. Product marketing OKRs vs KPIs.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing Data Visualization 105

Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. Access to a larger market. At the same time, it’s equally important to give team members latitude to tailor their support for the local market.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

APRIL 7, 2024

Salesforce is the best user-tracking tool for sales and marketing teams. There is a sizeable catalog of tracking tools in the market that come with a ton of features and functions. Analyze data by cohort and see which of your segments behave positively and which of your segments require increased marketing efforts.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Gainsight

DECEMBER 23, 2019

And then the teams or the groups that really support the customer success managers, think about operations, think about customer programs around surveys and what you can do on the marketing side as well as some strategic services to get those some of those upsells. For SMB you want to have more of a one to many strategy. Just curious.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52