Remove Inbound Remove Onboarding KPIs Remove Reporting Tools
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What is Customer Communication Management? [+ Best Practices and Tools]

Userpilot

But how can you ensure your communication strategies lead to product engagement ? Easier content creation & personalized messages : New technologies simplify content creation and personalization, improving engagement and efficiency. Want to see how advanced CCM can drive engagement and growth for your SaaS business?

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How to Become a Retention Specialist [+Tools and Resources]

Userpilot

Learning the tools essential for the role is also essential. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Looking into tools for retention specialists?

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How to Become a Customer Success Analyst [+Tools and Resources]

Userpilot

TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data , tracking KPIs, and identifying trends to improve the user experience. They work closely with customer success managers to enhance retention, reduce churn, and drive product adoption. Book a demo to see it in action!

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How to Become a Customer Insights Manager [+Tools and Resources]

Userpilot

Here are some essential tools: Best tool for feedback collection and product analytics – Userpilot : A no-code tool, Userpilot lets customer insight managers trigger in-app surveys, conduct funnel and path reports, and visualize data on custom dashboards that are easily sharable with stakeholders.

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Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences

Intercom, Inc.

That’s why we’re continuing to create customizable features that will allow your marketing, sales, and support departments to flourish. Get customized support with Premier Services. Tailor your Intercom experience with the launch of Premier Services. Updated outbound messaging CSV reports for streamlined messaging data.

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9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

It is not enough to support your users only when they have issues with your product. Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

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How to Become a Growth Product Manager [+Tools and Resources]

Userpilot

Embarking on a career as a growth product manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful growth product manager. Try finding internships in product management , growth marketing , or data analytics.