Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. TL;DR Generative research explores and understands users’ needs , motivations, and behaviors to inspire new product ideas and concepts. Why is generative research important?

User Testing 102

User Testing Product Research Research Software Feedback Software 102

Userpilot

APRIL 7, 2024

Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the Aha moment? In SaaS, the Aha moment is the situation when the user experiences the product or feature value for the first time. This is likely to be different for different user personas.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 29, 2024

It helps you reduce the workload on your customer support agents, improve the in-app support experience, boost customer satisfaction, and drive adoption. In-app support plays a crucial role in enhancing the user experience and ensuring that users can effectively use your product. Why is in-app support important?

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

OCTOBER 6, 2022

Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Your website is a core aspect of customer communication management, sharing information with visitors through notification banners , blog posts, changelogs, etc.

Customer Communications 77

Customer Communications Feedback Software Research Software Analytic Tools 77

The Product Coalition

AUGUST 28, 2023

It’s also supports flexible methods that can be easily applied to your project, and it can support the management of expenses, overall costs of production and risks. Also, another important thing to do is define the boundaries of the project to avoid scope creep and ensure a manageable scope. We product managers rock here.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

ProductPlan

SEPTEMBER 22, 2022

What is incident management practice? Incident management practice is the process of identifying and resolving unplanned incidents (often referred to as major incidents by teams following ITIL or ITSM practices). Some incidents may have a widespread impact on an entire user base (e.g., Why does incident management matter?

Reporting Tools 52

Reporting Tools Airlines Management Management 52

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Incorporating gamification like badges and progress bars to make the user experience more engaging.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Customer relationship management (CRM) refers to the strategies, processes, and technologies used to build and maintain relationships with customers. The impact of customer relationship management on your business: More user engagement.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

APRIL 9, 2024

Userlane offers interactive user onboarding guides and tutorials within web applications, employing AI for updates and customization, focusing on improving user experience and adoption through in-app guidance. Reducing time to value is essential for user retention and product adoption. Knowledge base.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

DECEMBER 10, 2022

Employ checklists that introduce users to advanced features as part of your secondary onboarding strategy. Scale customer support by enabling users to help themselves. All it takes is to create a comprehensive knowledge base with different formats of self-help resources. Create a comprehensive self-serve knowledge base.

Feedback Software 92

Feedback Software Customer Experience Customer Feedback Data Visualization 92

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. Userpilot allows you to provide top-notch customer support by allowing you to create experience flows using a wide range of UI patterns and building an in-app resource center and knowledge base. Knowledge base views.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 90

Userpilot

FEBRUARY 26, 2024

Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience. You’ll also be able to view resource center analytics so you can check its performance.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Alchemer Mobile

NOVEMBER 10, 2022

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

APRIL 12, 2024

Typically, and I remember interviewing for these roles in 2009/2010, the hiring manager would typically ask me: would you consider yourself a generalist, or do you specialize in particular field. My answer, based on my academic training and professional roles, would be the former.

Research Software 94

Research Software Analytic Tools Feedback Software User Testing 94

Userpilot

FEBRUARY 25, 2024

Google Chrome offers omnichannel experiences across all devices. Be it customer engagement or user communication , craft comprehensive omnichannel experiences for your users and deliver memorable user experiences. Users want instant resolutions to their problems.

Analytic Tools 93

Analytic Tools Data Visualization User Testing Reporting Tools 93

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? In this article, we’ll discuss 10 product management metrics that you can’t do without. In this article, we’ll discuss 10 product management metrics that you can’t do without. So, let’s dive in!

Onboarding KPIs 72

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 72

The Product Guy

JUNE 19, 2017

The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. > What is the hardest lesson you learned as a product manager? This is why user experience flows for great products will be very simple for the main case, but have a lot of interesting ‘edge cases.’

Product Management 98

Product Management Product Manager Management Management 98

Userpilot

JANUARY 23, 2023

The first strategy you can use is to tailor the onboarding process for each user persona. Segment new customers based on their jobs to be done , then trigger an onboarding flow that walks them through relevant actions. Segmentation allows you to manage retention campaigns more easily.

Customer Experience 92

Customer Experience User Testing Feedback Software Customer Feedback 92

Userpilot

AUGUST 24, 2021

A knowledge base can boost your trial to paid conversion rate by flattening the learning curve. The self-service methodology focuses on giving users the tools necessary to serve some problems on their own without having to reach out to support agents. Improved customer experience. Mutual satisfaction.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

AUGUST 29, 2022

Customer success managers are responsible for building customer relationships while ensuring success. Although customer success and support offer customer assistance, CS is more about helping users proactively and building long-term relationships. What are customer success managers responsible for? Managing churn rates.

Feedback Software 89

Feedback Software Research Software User Testing Customer Feedback 89

Userpilot

OCTOBER 25, 2022

Companies are prioritizing customer service to boost their user experience, and self-service portals are an integral part of that. Enhance customer experience. Common self-service portal types: Knowledge base: A self-serve repository of information about a company’s products and services. Knowledge base.

Data Visualization 84

Data Visualization Analytic Tools Customer Communications Customer Experience 84

Userpilot

FEBRUARY 25, 2024

The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. These articles can be a part of your comprehensive knowledge base. Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

MAY 9, 2020

Product Data Management (PDM) is the process of collecting, organizing, storing, and sharing data within an organization. You might also have heard that it comes under the umbrella of Product Lifecycle Management (PLM) and is sometimes referred to in software engineering as version control. How do Product Managers Use Data?

Data Visualization 89

Data Visualization Analytic Tools Onboarding KPIs User Testing 89

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. These seamless connections streamline the delivery of relevant content, fostering a cohesive user experience.

Feedback Software 52

Feedback Software Customer Feedback Customer Experience User Testing 52

Userpilot

JANUARY 27, 2022

So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. Customers churn due to product-market fit failure, high prices, poor user experience, and bad customer support. Bad user experience. Bad user experience. Why do customers churn? Product price.

Feedback Software 91

Feedback Software Analytic Tools User Testing Onboarding KPIs 91

Userpilot

MARCH 29, 2022

Additionally, we will show you how to build your own help center and drive user engagement. A help center is in-app self-service support built to solve common user problems. The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Customer Experience 92

Userpilot

AUGUST 29, 2022

Localization increases your reach and makes content more accessible to users. If you can, try having your training materials in your users’ local languages—at least the major ones. Don’t use text alone for your in-app tutorials or knowledge base content. Knowledge base engagement tracking.

Analytic Tools 82

Analytic Tools Feedback Software Customer Experience User Testing 82

Userpilot

FEBRUARY 26, 2024

This is crucial for keeping users adopted and retained. In-app self-help : Users want quick and easy support, so the DAP you select must be able to create and customize an in-app self-service widget with a knowledge base, video tutorials, etc. This is crucial for keeping users adopted and retained.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

NOVEMBER 24, 2022

In-app video tutorials reduce friction and make it easier for users to replicate. Localize the training materials and adapt them to the language of your target customers for a better user experience. Apply gamification to your customer dedication program to encourage users. Drive long-term retention and account expansion.

Feedback Software 89

Feedback Software Analytic Tools Reporting Tools Data Visualization 89

Userpilot

APRIL 21, 2022

Microcopy is an essential part of SaaS marketing since it will determine how seamless and credible the user experience is for your customers. By writing microcopy in a consistent tone and brand voice, you’ll help users connect with your product and make the software feel more familiar to them on a personal level. Guiding tips.

Research Software 95

Research Software Customer Experience User Testing Customer Feedback 95

Userpilot

MARCH 21, 2024

Customer lifecycle management helps you sustain growth by building a loyal customer base over time. HubSpot : Integrates with Userpilot for personalized marketing campaigns based on in-app engagement, enhancing lifecycle management. Why is customer lifecycle management important? User persona example.

User Testing 94

User Testing Analytic Tools Research Software Feedback Software 94

Userpilot

JUNE 15, 2022

Are you struggling with churn management? This article focuses on ”easy to get started” churn management tactics that actually work. This article focuses on ”easy to get started” churn management tactics that actually work. What is churn management? Why is churn management important for SaaS?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

NOVEMBER 22, 2022

This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. The goal is to educate customers to convert them into active users of your product or service. Example of a user persona for a Product Manager. Relevant and timely content improves user experience.

Education 87

Education User Testing Customer Feedback Customer Experience 87

BrainStation Product Management

NOVEMBER 27, 2018

Though you may not have realized it, a Product Manager was most likely involved in the creation of your favorite product. To find out more, we spoke to a number of Senior PMs for some insight on how to get a job as Product Manager. Product management as a whole is the exact opposite. Commit to Continuous Learning.

Product Management 68

Product Management Product Manager Weak Development Team Certifications 68

Userpilot

OCTOBER 30, 2022

The 3 main components of customer experience. 17 practical strategies for improving your user experience. Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. What is customer experience improvement in SaaS?

Feedback Software 78

Feedback Software Research Software Customer Experience User Testing 78

Userpilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. You can tailor your products and services to meet user’s individual needs.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

APRIL 26, 2022

Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Pendo doesn’t come with Live Chat and Knowledge Base options. With Userpilot, you can design your Resource Center in a way that actually helps your end-users. Add guides and flows.

Embedded Analytics 92

Embedded Analytics Analytic Tools Feedback Software Data Visualization 92