Mind the Product

MARCH 7, 2018

Product knowledge bases play a similar role, allowing product and customer success teams to get their years of experience — strategies for best-using each feature, advice for integrating with other tools, examples of powerful use cases — out of their heads and into a searchable storehouse of product information.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Product Research 93

Mind the Product

JANUARY 10, 2017

The important message here is that you reserve time for each other and that everybody knows that this is the place and time to show up and discuss things. At Zalora, we choose a very simple structure for this document: The Vision – The vision lays out the target audience, what they need, and how you plan to deliver a unique offering.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Intercom, Inc.

AUGUST 25, 2021

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. Eoghan describes the original vision behind Intercom. Right message, right time, right place.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Userpilot

APRIL 30, 2024

Use in-app messages to announce new features and drive upsells and cross-sells. Define high-level goals to guide your marketing efforts As with most processes in SaaS, developing a marketing growth strategy starts with goal-setting because it gives it focus and ensures alignment with the product vision and strategy. It makes sense.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 96

Userpilot

FEBRUARY 13, 2020

That includes your site, your social media channels, your Sales team, your Support team, your knowledge base, your chatbot. It’s showing the right message to the right user at the right time. They show the right message to the right user at the right time. Product experience is effectively one of those touchpoints.

Feedback Software 102

Feedback Software Analytic Tools Research Software Customer Experience 102

Userpilot

MAY 26, 2021

The CEO wants to make sure that operations align with the overall vision of the company. But it’s not sufficient to just be cute with your welcome screen message. This is a little widget that lives inside your app and allows users to pull up documents from your knowledge base if they get stuck. Support center.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

JULY 26, 2021

This is about showing the right user the right message at the right time in their user journey. You can target a certain segment of disengaged users based on their past actions and create a special onboarding experience for them. This is an interview with Joe Thomas, the CEO and Co-founder of Loom, a convenient video messaging tool.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

APRIL 22, 2019

Going back to issues that come up when you scale customer experience, is the issue of outdated wikis or siloed knowledge bases only a problem for businesses that have hit scale or reached a certain size? When should businesses start thinking about a knowledge management solution? Solving collaboration pains as you scale.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

OCTOBER 31, 2019

Tim joined me for a chat that ranged from how to balance human-computer interaction to how to define productivity in a knowledge-based economy. Defining productivity in a knowledge-based economy. If I miss something in a Slack message, it’s kind of not a big deal. They want messaging. million apiece.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

DECEMBER 9, 2022

Those manual tasks require really hard vision and processing things to solve. A ton of work will have to be done on how you constrain them to answer from a knowledge base and so on. Alternatively, to have it go and search for a new knowledge base, and there are techniques you can use to try and constrain it to that.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Gainsight

SEPTEMBER 5, 2022

First, CSMs can use a high-touch approach to build knowledge bases, common responses, and customer experiences for self-service customers, just as they did for corporate clients. They can help you hone your vision and mission, galvanizing teams around the exciting possibilities for DCS. Let CSMs build the customer journey .

Analytic Tools 98

Analytic Tools Customer Experience User Friction User Testing 98

Userpilot

MARCH 7, 2022

Provide FAQs and a knowledge base to help customers find solutions to their problems. Customer onboarding uses welcome emails, product setup guides , feature callouts , knowledge base articles, walkthroughs , and other elements to help customers get familiar with the product. What is customer onboarding?

Onboarding KPIs 88

Onboarding KPIs Customer Experience Customer Feedback User Testing 88

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. And to your question as well, Dee, you talked about proactively.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

OCTOBER 21, 2022

A great example is incorporating feedback error messages on your signup forms to reduce friction. Help users experience repeated value by using in-app messages to announce new features. For example, incorporate feedback error messages in your signup forms to reduce friction (and ultimately increase conversions).

Feedback Software 66

Feedback Software Onboarding KPIs UX User Testing 66

Intercom, Inc.

MARCH 24, 2021

With traditional knowledge bases, the key question is often: “How can we create articles that satisfy our customers’ search intent?” Define your funnel vision. Pro tip: With Intercom’s Custom Bots , you can offer different follow-up options to customers based on who they are and what they need. VIP Customer bot.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Gainsight

JUNE 18, 2020

The company had a vision of delivering the cutting-edge technology that its customers were demanding. OneCause also needed to tap into Gainsight’s community and knowledge-base. Nick: What did it take for you to sell the vision internally? . But I also understood that tech is only one part of success.

Customer Experience 52

Customer Experience Events Technology Vision 52

Userpilot

OCTOBER 8, 2022

Of course, the planning is one thing: you’ll still need customer onboarding software to make this vision a reality. You’ve also got access to more advanced interactive features like a knowledge base, customizable checklists, and bespoke surveys. Let’s get into it! UI/UX design patterns.

Analytic Tools 86

Analytic Tools Onboarding KPIs Feedback Software Framework 86

Userpilot

MARCH 29, 2021

Some super cool benefits they offer: Personalized intelligence , allowing you to personalize messaging based on a customer’s journey through your site. Advanced customization of chat widgets, helping you grab a user’s attention (beyond just the typical canned message everyone ignores.) Drift’s Personalized Intelligence.

Data Visualization 63

Data Visualization Reporting Tools Analytic Tools Research Software 63

Userpilot

AUGUST 31, 2022

Avoid the feature fallacy trap by sticking to your product vision, but be open to making adjustments when necessary. Stick to your product vision and only make adjustments when the suggestions fit your overall strategy. If it’s the latter, then simply creating extensive knowledge base content will help.

Feedback Software 14

Feedback Software Customer Feedback User Testing Customer Experience 14