Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX gives you numerous segmenting rules based on personas, engagements, and systems to help you filter out users and show the in-app announcements to a targeted audience. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX gives you numerous segmenting rules based on personas, engagements, and systems to help you filter out users and show the in-app announcements to a targeted audience. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX provides numerous options for you to deliver in-app support to your users: Create knowledge center articles explaining how to use the various features offered by your product. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX gives you numerous segmenting rules based on personas, engagements, and systems to help you filter out users and show the in-app announcements to a targeted audience. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Here’s what you should look out for: In-app resource center : A searchable knowledge base with resources like FAQs, video demos, and user manuals can help answer user questions. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Here’s what you should look out for: In-app resource center : A searchable knowledge base with resources like FAQs, video demos, and user manuals can help answer user questions. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Here’s what you should look out for: In-app resource center : A searchable knowledge base with resources like FAQs, video demos, and user manuals can help answer user questions. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can adjust the positioning, add microvideos , and link to external resources to help new users figure things out themselves. You’ll even be able to adjust its positioning relative to the element.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Each of these steps can have its positioning adjusted, colors changed, or be supplemented by attached links, images, and videos. You’ll even be able to adjust its positioning relative to the element.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can adjust the positioning, add microvideos , and link to external resources to help new users figure things out themselves. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Create a knowledge base so customers can self-service solutions instead of contacting support. But growth isn’t the only positive of reducing support ticket volume.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Upon attaching a tooltip to an element, you’ll also be able to adjust its positioning and design to align it with your existing product UI. Let’s get started! What are the pros and cons of Lou Assist?

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. In-app self-help : Users want quick and easy support, so the DAP you select must be able to create and customize an in-app self-service widget with a knowledge base, video tutorials, etc. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews. We all know and love Slack.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You’ll also be able to edit the design and positioning of every step within the in-app experience to bring it in alignment with your existing product interface. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. In-app self-help : Users want quick and easy support, so the DAP you select must be able to create and customize an in-app self-service widget with a knowledge base, video tutorials, etc. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can adjust the positioning, add microvideos , and link to external resources to help new users figure things out themselves. Let’s get started! You’ll also get a custom service-level agreement (SLA).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. Net Promoter Score system The Net Promoter Score (NPS) is a CX metric to track customer loyalty by asking users how likely they are to recommend your product or service to others on a scale of 0 to 10. Celebrate customer success with gamification.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 95

Userpilot

APRIL 15, 2024

From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. Benefits of analyzing customer communication pain points It will cost you time and effort (plus money?)

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

Userpilot

APRIL 22, 2024

Building an in-app knowledge base to address common issues and reduce user friction. Triggering upsells strategically based on user engagement and value addition. Encouraging referrals and reviews to expand word-of-mouth. This can involve asking your most loyal users to write a G2 review. Welcome survey example.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To improve the customer experience for detractors: Always respond to negative feedback on 3rd party review platforms to clear the air and also close the loop. Ask them to leave positive reviews and drive word-of-mouth referrals.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Userpilot

JUNE 25, 2022

Whatfix Reviews. There are many Whatfix competitors listed on review sites such as G2 or Capterra, so you may feel overwhelmed by the choice. A text element, for instance, can only be changed in height, color, padding, or position. The self-service experience Searchable Knowledge Base. out of 5 stars on G2.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

FEBRUARY 22, 2024

A good customer support system has several advantages, including: Customer satisfaction : Prompt and efficient support resolves issues quickly, minimizing frustration and boosting customer satisfaction. Customer loyalty : Good support fosters positive customer relationships, which encourages customers to stick around and pay for your product.

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

eG Innovations

AUGUST 4, 2022

This article will explain the differences between these strategies including the benefits of combining static and dynamic thresholds to reduce false positives and alert storms whilst implementing automatic anomaly detection. Once deployed auto-tuning or manual-tuning can be further used to tweak the system to any exceptional needs.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. So let’s jump right in! Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

AUGUST 24, 2021

A knowledge base can boost your trial to paid conversion rate by flattening the learning curve. This often includes elements like knowledge bases , chatbots, and interactive walkthroughs. Context is the backbone of any self-service customer support system. Why is self-service support important for SaaS?

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

DECEMBER 13, 2022

Situations like that make the customer’s mind freeze/block due to too much cognitive load. Attrition is quite common in the SaaS industry and can result from a plethora of reasons—from bugs in your product to unclear in-app messaging and a terrible billing system. This leads to less friction and builds a positive experience.

Analytic Tools 81

Analytic Tools Research Software Feedback Software Data Visualization 81

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Tracking knowledge base interactions with Userpilot.

Data Visualization 81

Data Visualization Analytic Tools Research Software Feedback Software 81

Intercom, Inc.

MARCH 15, 2019

A growing support team brings benefits, however – while having more support agents means that there can be a greater variance in conversation quality, you also have more talent and resources on your team to conduct reviews of conversation quality. They can also choose to fetch a number of teammate conversations in order to review them.

Systems Review 133

Systems Review Customer Experience Customer Satisfaction Startups 133

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. You can collect VoC data through surveys, interviews, social listening, online reviews, and feedback emails. VoC analytics help you identify the right customer analysis tools to use. Source: G2.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Userpilot

DECEMBER 10, 2022

All it takes is to create a comprehensive knowledge base with different formats of self-help resources. Show and hide help center content based on user segments to make sure every user gets personalized customer service. Regularly review KPIs and customer feedback. Create a comprehensive self-serve knowledge base.

Feedback Software 93

Feedback Software Customer Experience Customer Feedback Data Visualization 93

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 92

Data Visualization Feedback Software Analytic Tools Research Software 92

Userpilot

MAY 2, 2024

It’s linked to positive WOM and reduced customer acquisition costs. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Encourage positive word-of-mouth through referral programs. It helps you maintain your market position and satisfy the ever-evolving customer needs.

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87

Userpilot

MAY 12, 2024

Userlane for self-service support It’s one thing to build a great product; it’s another thing to build a system of quality support for your users. Userlane boasts of some great reviews on G2. On G2, Userlane has 5-star and 4-star reviews only. For comprehensive product analytics, consider UserGuiding or Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 30, 2023

Review sites don’t always cut it, so we’ve got you covered with a detailed comparison of these three tools. It simplifies the process of creating onboarding flows and knowledge bases. Spekit prides itself on the robustness of its internal database system.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 3, 2023

Any positive result is already a good NPS. Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers. They refer others to your company and drive positive word-of-mouth. Promoters (9-10).

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93