Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. Vidyard initially built and marketed themselves as an enterprise-focused company. Vidyard did the opposite. The results have been staggering.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. A new user activation dashboard monitors and reports on activation metrics, identifying conversion bottlenecks and helping you improve the onboarding experience. What is a new user activation dashboard?

Data Visualization 88

Data Visualization Onboarding KPIs Dashboard Customer Experience 88

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value.

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Reporting Tools Research Software KPI User Testing 52

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. In app marketing, less is more. Invest more in the right tools.

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User Testing Customer Experience Feedback Software Research Software 257

Userpilot

MARCH 2, 2022

Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. To grade OKRs, use a scoring system on a scale of 0.0 OKR vs KPI vs Metrics. You can use a scoring system to measure your OKRs.

Feedback Software 101

Feedback Software Onboarding KPIs Reporting Tools Product Research 101

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. That means doing your homework regarding market intelligence, product-market fit, technical feasibility, and the like. However, they don’t fundamentally shake things up much. It’s not sexy and won’t land the leadership team any TED Talks.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Data Visualization 100

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. Creating a user persona can be hard sometimes.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Mixpanel

OCTOBER 17, 2022

Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Mixpanel

FEBRUARY 26, 2020

Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting. How Mad Paws used Mixpanel to identify a key marketing window of opportunity. From a data point of view, we come out of it with new reports and new ways to think about future growth.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

The Product Coalition

DECEMBER 5, 2019

Many companies are already starting to offer solutions for this group of people, with data-scientists as the main focus. A revolution in observability that has risen due to new technology from companies such as New Relic. In terms of cost, maintaining core-DS production is quite expensive.

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Data Visualization Reporting Tools Technical Review Research Software 78

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. What do the sales or marketing teams need to know about a product?

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. That means doing your homework regarding market intelligence, product-market fit, technical feasibility, and the like. However, they don’t fundamentally shake things up much. It’s not sexy and won’t land the leadership team any TED Talks.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Gainsight

APRIL 18, 2022

This article was originally published by Sales & Marketing Management. . But like most simple solutions, it requires significant strategic planning behind the scenes. Your reward will be the privilege of generating results that serve the company’s customer teams, go-to-market motion, and overall business growth.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. Finally, use an analytics tool to generate the cohort analysis reports. More complex use cases normally require multiple reports. Unlike Heap and Google Analytics , Userpilot offers teams tools to act on the insights from their cohort analyses.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

A website redesign is one way to launch a new site to support a new marketing campaign, update an older site with the latest web standards, or give users a more seamless experience with site navigation. UX Audit report measures "issue impact" and "recommendation effort." Evaluation.

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Reporting Tools Research Software Data Visualization Feedback Software 52

DISQO

JUNE 7, 2019

Considering there are, according to Instagram, 2 million monthly advertisers on the platform, marketers clearly view Instagram as a valuable social media marketing tool to promote their brands and drive sales. Will Marketers “Like” This? Other engagement opportunities like comments would still be visible to users.

User Testing 58

User Testing Customer Feedback Marketing Feedback Software 58

Folding Burritos

JANUARY 25, 2018

This happens naturally, because our role is at the center of the process that figures out what to build, builds it, and then gets it to market. How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Is that thing fixed already?”. Format (How).

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Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

JULY 6, 2021

SaaS product growth strategy #1 – Market penetration. SaaS product growth strategy #3 – Market development. A SaaS product growth strategy is an action plan designed to increase your market share. Market penetration- promoting your existing products in your established market.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Her career in digital product and strategy has taught her that products only succeed when they offer solutions that users actually need.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 61

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

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Onboarding KPIs Product Research Reporting Tools Research Software 80

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. What is a SaaS KPI dashboard? A SaaS KPI dashboard is an analytics reporting tool that helps SaaS companies monitor, measure, and improve the performance of their product or business.

Data Visualization 92

Data Visualization Onboarding KPIs KPI Dashboard 92

Gainsight

DECEMBER 26, 2018

That’s what Forrester analyst TJ Keitt said in his September 2018 report, How to Build a Customer Success Program , and I couldn’t agree more. Technology: Expanding Digital Services. With SaaS as the dominant software delivery model these days, helping customers realize value is increasingly taking place through digital means.

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Onboarding KPIs Reporting Tools Research Software Engineering 53

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. Providing just-in-time learning , embedded directly in your solution via in-app Engagements and Guides, is one way you can help your users succeed.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

Mixpanel

JANUARY 19, 2021

That means you can invest in growth more aggressively, grow faster than your competition, and seize the market. You’ve probably seen many business subscriptions getting canceled after an email goes out to your team (“Anybody still using this tool?”). An improvement in your retention rate means your customer lifetime value goes up.

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Data Visualization Analytic Tools Onboarding KPIs Customer Experience 120

Mixpanel

JULY 16, 2019

With the right Growth KPI in place for active usage, you make a tangible impact on the business when you improve the number. Making that a Growth KPI would have shown a dip in your operation fairly early on, signaling a need for some changes. Step one is to define the Growth KPI in your analytics tool. How to get started.

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Data Visualization KPI Customer Experience Reporting Tools 77

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 87

The Product Coalition

JULY 8, 2020

The reports you get out of these platforms are keys and deliver real insights on product performance. Most commonly emails, SMS, or engagement platforms like Intercom. These emails can be automated by your dev team or using any customer management platform like Intercom, Sendgrid, Mailchimp, or CRM.

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Feedback Software Data Visualization Customer Feedback User Testing 83

Gainsight

JUNE 17, 2022

According to Forrester research , product-led growth companies have sparked more than $208 billion in market value so far. That means you can stand out in a saturated SaaS market, reduce customer acquisition costs, and drive more recurring revenue. . Advanced Reporting. Overall Product-Led Growth Metrics.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

The Product Coalition

MARCH 6, 2019

Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. In a recent product management insights report , as many as 57% of PMs said they don’t spend enough or any time road mapping. As many as 69% reported being responsible for organizing customer interviews?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Amplitude

JUNE 23, 2020

Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help users get there faster. Have you ever had to recreate the same dashboard for different customer accounts, countries, platforms, or other user properties?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

JUNE 1, 2022

In this article, you will learn: What is a KPI in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure? A key performance indicator (KPI) is a measurable value that shows how effectively a company is meeting key business objectives. When you add context to a metric, you get a KPI.

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Onboarding KPIs KPI Analytic Tools Data Visualization 89

BrainMates

OCTOBER 14, 2021

It’s a subscription service that delivers wines tailored to your palate. At the individual customer level, the platform learns about what your tastes are through a quiz. Then there were the basics; understanding the attribution model, going through the marketing reporting model, looking at KPI analysis, financial models and so on.

Onboarding KPIs 98

Onboarding KPIs Reporting Tools KPI Customer Experience 98

People-First Product Leadership

DECEMBER 4, 2023

Are you appealing to premium buyers, low end of the market or somewhere in between? Macro: Refers to the macro environment which encompasses the current state of technology, culture, economics, politics, and your industry. KPIs are tactical and realistic, yet if your team achieves their KPIs, they bring you towards your key result.

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Strategy Weak Development Team Technical Review Vision 52

Mixpanel

JANUARY 19, 2021

That means you can invest in growth more aggressively, grow faster than your competition, and seize the market. You’ve probably seen many business subscriptions getting cancelled after an email goes out to your team, “Anybody still using this tool?”. An improvement in your retention rate means your customer lifetime value goes up.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52