Gainsight

APRIL 18, 2022

But like most simple solutions, it requires significant strategic planning behind the scenes. The two standard approaches to building a business case for long-term resources are: Radical candor: Be honest in assessing your organization’s ability to define, measure, and report on customer health. Step #4: Build and Test a Prototype.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Birst BI

AUGUST 23, 2018

For example, there are a plethora of software tools available to automatically develop predictive models from relational data, and according to Gartner, “By 2020, more than 40% of data science tasks will be automated, resulting in increased productivity and broader usage by citizen data scientists.” [1] Source: Gartner (April 2018).

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. Finally, use an analytics tool to generate the cohort analysis reports. More complex use cases normally require multiple reports. Unlike Heap and Google Analytics , Userpilot offers teams tools to act on the insights from their cohort analyses.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. What is a SaaS KPI dashboard? A SaaS KPI dashboard is an analytics reporting tool that helps SaaS companies monitor, measure, and improve the performance of their product or business.

Data Visualization 105

Data Visualization Onboarding KPIs KPI Dashboard 105

Userpilot

FEBRUARY 15, 2022

The best user engagement tools to use to turn new users into active users. Our active users are people that use our platform to schedule social media posts”. MAU is a key performance indicator (KPI) that companies use to track user engagement. You don’t want users to feel that your tool is hard to ‘get.’

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. Diversification – creating new products for new markets.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. Providing just-in-time learning , embedded directly in your solution via in-app Engagements and Guides, is one way you can help your users succeed.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a product manager responsible for your company’s new “business messaging and collaboration” product. You’ve probably seen many business subscriptions getting canceled after an email goes out to your team (“Anybody still using this tool?”). A lofty goal! Adjust settings.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 6, 2019

Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. In a recent product management insights report , as many as 57% of PMs said they don’t spend enough or any time road mapping. As many as 69% reported being responsible for organizing customer interviews?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

The Product Coalition

JULY 1, 2022

Learn about the importance of mobile app KPI dashboards and copy dashboards from real mobile app product managers, engineers and designers. A key performance indicator (KPI) dashboard is a visual representation of data that quantifies how well a team is performing towards its goals. How do I create a mobile app KPI dashboard?

Data Visualization 110

Data Visualization KPI Analytic Tools Research Software 110

The Product Coalition

JULY 8, 2020

The reports you get out of these platforms are keys and deliver real insights on product performance. Most commonly emails, SMS, or engagement platforms like Intercom. These emails can be automated by your dev team or using any customer management platform like Intercom, Sendgrid, Mailchimp, or CRM.

Feedback Software 83

Feedback Software Data Visualization Customer Feedback User Testing 83

DISQO

JUNE 7, 2019

Much of Instagram’s success, home to 1 billion monthly active users and with engagement that rivals Facebook, can be attributed to their practice of testing and releasing new features. Their latest test has been met with mixed feelings from brands and advertisers. . Using Tests to Get Product Iterations Right.

User Testing 58

User Testing Customer Feedback Marketing Feedback Software 58

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a PM responsible for your company’s new business messaging and collaboration product. You’ve probably seen many business subscriptions getting cancelled after an email goes out to your team, “Anybody still using this tool?”. A lofty goal! Establish a baseline for improvement.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution.

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

ProductPlan

OCTOBER 8, 2019

Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. Others you’ll discover through customer interviews and usability testing. The internal systems, education, and communication must embrace this approach too.

Customer Experience 47

Customer Experience User Testing Customer Feedback Onboarding KPIs 47

The Product Coalition

SEPTEMBER 9, 2022

Every product has features that are designed around the core of a company’s product/market fit (PMF), while other features can be used to test new growth initiatives, new lines of revenue, or to optimize the customer experience. It is vital that product leaders take a step back and assess what it truly means to be a user on their platform.

Feedback Software 124

Feedback Software Analytic Tools User Testing Data Visualization 124

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? We go deep here, explaining the purpose of customer satisfaction surveys, different customer satisfaction survey software, and several customer satisfaction sample survey questions. So much you can taste it?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

NOVEMBER 6, 2023

Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery. It measures the percentage of customers who stop using your product or service within a specific time frame. Hop on a quick demo call to learn more.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. Growing a gated platform. What drove that change? Dribbble hasn’t done that.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

JANUARY 23, 2023

Userpilot is a versatile product growth platform that can help you collect the necessary data and build personalized in-app experiences code-free. The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. ” KPI vs. OKR.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What are product management KPIs? What’s the difference between KPIs and OKRs?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

eG Innovations

JULY 30, 2021

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics. Proactively learn about issues that may affect service delivery down the line. 6 Metric aggregation and service quality indicators.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Enterprise 59

The Product Coalition

NOVEMBER 19, 2019

With a strong desire to deliver a flawless software product faster, companies do their best to introduce a quality assurance function in the project. Many companies hire QA engineers once the development starts (or even later), entrust them with testing, and expect them to contribute to delivering an impeccable software to the market.

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Reporting Tools User Testing Product Research Weak Development Team 64

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. Your KPIs are driven by your business goals. Then come up with explanatory hypotheses and test. Source: mixpanel.com.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

ProductPlan

SEPTEMBER 17, 2019

Product ops is a role still very much in its infancy, but it’s starting to show up more and more in technology company org charts. Product Ops responsibilities: Manage the product management tool stack: Once upon a time product management didn’t have any tools of their own. Manage experiments: We all love A/B testing.

Data Visualization 55

Data Visualization Embedded Analytics Dashboard Reporting Tools 55

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 48

Customer Experience Product Research Data Visualization User Testing 48

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. In addition, they own the tools and systems that support the process at every stage.

Data Visualization 104

Data Visualization Feedback Software Reporting Tools Research Software 104

The Product Guy

OCTOBER 4, 2019

And software developers and testers want to know that their time spent writing and testing code is purposeful. This article shares how I approached the problem, the solutions I’ve implemented, and the results I’ve seen. And at the heart of the OKR system lies metrics and data. Centralize KPI Reporting.

Reporting Tools 95

Reporting Tools Research Software Feedback Software Analytic Tools 95

Mixpanel

JULY 21, 2020

Mixpanel is a best-in-class telemetry tool for product analytics. We also need a set of tools that are purpose-built to analyze that data. Mixpanel’s reports and modules make it possible (and easy) to answer difficult questions about your end users’ behaviors in your product. First principles. But getting the data (i.e.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Customer Experience 59

Mixpanel

JULY 21, 2020

Mixpanel is a best-in-class telemetry tool for product analytics. We also need a set of tools that are purpose-built to analyze that data. Mixpanel’s reports and modules make it possible (and easy) to answer difficult questions about your end users’ behaviors in your product. First principles. But getting the data (i.e.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52