Mind the Product

MARCH 12, 2020

Product ops’ Primary Responsibilities: Engineering, design, product team communication / announcements / reinforcing process, policies, and practices. Worked with support leadership to develop a weekly support call between product managers + support team leaders to triage support tickets.

Product Research 188

Product Research User Testing Weak Development Team Customer Experience 188

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Mind the Product

NOVEMBER 30, 2017

As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. What Does a Data Protection Officer do?

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

The Product HQ

FEBRUARY 1, 2023

If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career. As a technical program manager, you communicate with product managers, leadership teams, and external vendors. This includes reviewing invoices, negotiating contracts, and ensuring that all parties are happy.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Atlassian

JANUARY 27, 2022

More than a year later, it has far surpassed our original vision, evolving into a one-stop, automated relocation approval system, which saves valuable employee time and money. An immediate priority was to update our compensation strategy and then make those policies available to everyone. Why do we need a compensation estimator?

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Mind the Product

DECEMBER 11, 2017

I redesigned the internal and public web properties and was promoted into my first “product leadership” role. In fact there was tension between designers and developers due to cultural and language differences (most developers were Indian and Asian, the other three designers were white Americans, and I am British West-Indian).

Weak Development Team 85

Weak Development Team Systems Review Customer Experience Software Review 85

PMLesson's Ace the PM Interview

MAY 22, 2021

Not only do you need to demonstrate your technical prowess and experience with designing complex systems, you also need to showcase your soft skills in people management. Give me a specific example of a time when you had to conform to a policy with which you did not agree. What do they say about your leadership style?

Engineering 52

Engineering Weak Development Team Technical Review Research Software 52

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. Sign up for internal training that covers company-wide policies and systems. Suggested approach for meet & greets: Take good notes!

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 37

Product Research Research Software Feedback Software Customer Experience 37

Mironov Consulting

APRIL 7, 2018

We all know that a broad sampling of direct users is important, but somehow not as important (or as urgent) as other product tasks at hand: account escalations, rearranged priorities, stories/epics/features, technical spec reviews, launch meetings, budget battles, roadmap presentations, retrospectives, pizza for the team. ” Fair enough.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Product Bookshelf

MARCH 17, 2017

The beginning of a Lean UX project is a hypothesis statement which clarifies vision and goals for the team and company leadership. The first step of the process is to document and review your assumptions. The problem statement includes the current goals of the product or system. It shifts the emphasis from outputs to outcomes.

UX 54

UX User Testing Product Research Research Software 54

PMLesson's Ace the PM Interview

MARCH 21, 2022

Soft skills, such as communication, conflict management, and leadership, play a more vital role than hard, technical skills. 2+ years of experience contributing system architecture, scaling applications, design patterns, or reliability of modern software products. Nevertheless, you'll still be an engineering manager.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

ProductPlan

MARCH 13, 2019

A full 360-degree review is often the best way to see just how effective (or ineffective) your product managers may be. As you speak with colleagues in development, sales, operations, customer service and the executive team, you’re looking for positives and negatives related to the key traits that matter: Leadership.

Product Management 76

Product Management Product Manager User Testing Product Research 76

Pragmatic Marketing

JULY 13, 2020

Digital Lumens began in 2010 as a lighting management system for large industrial customers. At their regular account-review meetings, salespeople reported on the dead squirrels they had uncovered and shared best practices on dead squirrel identification techniques. Support from senior leadership is vital. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Digital Lumens began in 2010 as a lighting management system for large industrial customers. At their regular account-review meetings, salespeople reported on the dead squirrels they had uncovered and shared best practices on dead squirrel identification techniques. Support from senior leadership is vital. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Digital Lumens began in 2010 as a lighting management system for large industrial customers. At their regular account-review meetings, salespeople reported on the dead squirrels they had uncovered and shared best practices on dead squirrel identification techniques. Support from senior leadership is vital. About Digital Lumens.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Sachin Rekhi

JANUARY 11, 2010

His vision for PayPal was no less than to become "the Microsoft of payments, the financial operating system of the world" and he often talked about solving corrupt government practices of inequitable wealth distribution through his simple online service. Peter Thiel is no doubt a man with a big vision.

Reporting Tools 60

Reporting Tools Systems Review Vision Startups 60

Userzoom

MARCH 28, 2018

Then there’s some great case studies, things like Zappos and their 365-day return policy and all this kind of stuff. They decide what you are like through their social media updates, through reviews, through all of the different channels they’ve got – they decide how your brand is perceived.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

The Product Coalition

MARCH 2, 2020

In both situations, the incentive structure of an organization most likely still fosters a predictable behavior that contradicts the organization’s goals at a system level. The following list of Scrum stakeholder anti-patterns addresses Scrum events, system-related issues as well as issues of individual players.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

The Product Coalition

JUNE 25, 2019

After a short period of time, he introduced a similar policy to the one above. Exploring Agility in Distributed Information Systems Development Teams: An Interpretive Study in an Offshoring Context. Summary Most studies I reviewed showed that there are hurdles to remote/distributed teams. And it is a fully remote organization.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

PMLesson's Ace the PM Interview

MAY 6, 2022

Due to the essential nature of security engineering, the interviews for security engineers can be some of the most challenging in technical interviews. We often recommend looking up your interviewer on LinkedIn to understand them a bit better, and reviewing public vision documents produced by the company. man-in-the-middle)?

Engineering 52

Engineering Software Review Technical Review Research Software 52

Product Bookshelf

AUGUST 23, 2016

Bouter notes that if you have selected cost leadership as a pricing model, the most important type of research will be cost structure and procurement costs. With explicit measurement, “the ambition is to model all relevant factors and thus make an explicit estimation of price sensitivity based on knowledge of the entire system.”

Research Software 48

Research Software User Testing Technical Review Systems Review 48

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each ” Slightly better, but I’ve sat through hundreds of hours of sales pipeline reviews and gleaned little.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Modus Create

MARCH 16, 2020

Each industry and company will need to design plans to address these risks individually and collectively, while monitoring the situation to adapt and make quick decisions to address potential threats (like adopting a work-from-home policy quickly as a mitigation strategy). This creates a perfect storm for companies with limited liquidity.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Business of Software Conference

JUNE 20, 2019

They were not review quarterlies. So now they’re having these meetings to sort of clarify that maybe we come up with a daisy or whatever it was called RACI system instead. But yes as simple as that we forgot to turn on backups on a new storage system that we have used rarely in the past…. So I’m doing that.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

OCTOBER 29, 2018

They get good feedback and good reviews. One just really querying when you said that you and your leadership team spend, did you say one week, every two weeks AirBnOnboarding? Hi, I’m just, I’m wondering how you, your benefits policy globally. And then how do you deal with things like your employment policy?

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79