Userpilot

MAY 10, 2023

TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., to analyze customer data and predict customer actions. SurferSEO uses NLP to offer suggestions for content optimization, providing insight into ideal keywords, content length, headers, etc. What is AI in marketing?

Data Visualization 68

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 68

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Let’s get into it! Book the demo! What are market gaps?

User Testing 97

User Testing Data Visualization Feedback Software Research Software 97

The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). Products that delight customers and fuel growth loops are essential. But with the rise of digital channels, customers interact with businesses in multiple ways that drive the overall experience. It’s about Customer-Led Growth. It’s all the above simultaneously.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Alchemer Mobile

JANUARY 12, 2021

It’s common knowledge that loyalty programs work wonders to keep customers coming back time and time again. Mobile loyalty programs work because they: Retain and engage customers better: Gamification through points and achievements keeps people coming back to the app time and time again. So, why is this? Create a business case.

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. AI and its subfields, such as machine learning (ML), also identify and predict future behavior based on extant behavioral patterns. The more information you have, the better you will be able to customize journeys.

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. As you had to react to their inquiry and find solutions quickly.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software User Testing 79

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle.

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

AUGUST 29, 2022

Your customer success process can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. So, what customer success processes should you focus on as a CSM? Track customer sentiment with NPS surveys.

Feedback Software 95

Feedback Software Research Software User Testing Customer Feedback 95

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

JANUARY 22, 2024

For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. This means collecting feedback data to measure customer satisfaction. To learn more, book a demo today!

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Customer Experience 104

Userpilot

NOVEMBER 9, 2023

Measuring different levels of customer satisfaction is one of the best ways to measure user sentiment. Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention.

Customer Satisfaction 96

Customer Satisfaction User Testing Customer Feedback Feedback Software 96

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Modus Create

FEBRUARY 20, 2024

After developing and launching multiple apps, I have definitely learned to be in the second camp. However, thinking about go-to-market right at the beginning of your SaaS journey can help you avoid some of the costliest mistakes I and many other startup founders made. The best part? How can marketers look for traction beyond Google?

Analytic Tools 59

Analytic Tools Customer Experience Marketing User Testing 59

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

Userpilot

JULY 30, 2022

The primary goal of task analysis is to detect flaws in the UX design that compromise the user journey , customer engagement , and customer satisfaction. Identifying customers’ end goals by segmenting them in the welcome flow. What does their learning process look like? What hinders their journey?

UX 97

UX Customer Experience Research Software User Testing 97

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. This is the main question we explore in the article.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. There are two main types of customer feedback : direct and indirect.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Userpilot

APRIL 1, 2022

Software and hardware customization to make them compatible with the systems used in the new market. Product localization improves customer experience and satisfaction , which gives you a competitive edge and helps with market expansion. This can have a negative impact on customer acquisition or retention.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

APRIL 21, 2024

From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Once the customer converts , stay in touch. Userpilot is a product growth platform.

Research Software 90

Research Software Feedback Software User Testing Reporting Tools 90

Userpilot

AUGUST 10, 2023

Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. Transactional NPS surveys gather feedback at a granular level after a specific customer interaction.

Product Research 87

Product Research Feedback Software Analytic Tools Data Visualization 87

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Mind the Product

APRIL 6, 2018

For years I’ve helped my clients create new digital products and services for their customers. I spent nearly nine months working on a meal planning app called Tinkerdash, which failed, delivering me exactly zero paying customers, and left me stressed out and almost penniless. Google’s Keyword Planner showing results for meal plan.

User Testing 108

User Testing Product Marketing Research Software Marketing 108

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Customer Experience 89

Userpilot

SEPTEMBER 5, 2021

Great SaaS product marketing strategies have five steps – defining your target audience , defining your positioning and messaging , setting objectives and KPIs , defining the customer journey , and deciding on which digital marketing strategy to apply at each stage. Step 4 – Define the customer journey.

Feedback Software 94

Feedback Software Analytic Tools Research Software Software Review 94

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 86

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 86

The Product Coalition

APRIL 5, 2020

Once I am invested enough with curiosity about the product, I search the page (cltr+F) for 4 specific keywords: price , pricing , plan(s) , free. I used to work for a non-profit: so I will need to know if you cater for such types of customers. The point is, all of this needs to be neatly and readily available for your visitor to learn.

User Testing 79

User Testing Education Customer Experience Research Software 79

Userpilot

SEPTEMBER 29, 2022

How does behavioral targeting help to attract and retain customers ? In this piece, you’ll learn how to collect and act on behavioral data to retain customers. Here are 4 ways to collect behavioral data to act on for driving customer retention and account expansion. Improved conversion rates.

Data Visualization 86

Data Visualization Analytic Tools Customer Experience Reporting Tools 86

Userpilot

MARCH 8, 2022

This allows you to see what different segments of your customers are doing in your product and why they behave that way. User analytics help you create user journey maps so that you can improve user experience to drive activation and adoption. Segment analytics thus involves user analysis of each customer segment.

Analytic Tools 97

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 97

Userpilot

JANUARY 25, 2022

If you’ve released an innovative new product update, you may need to study the art of new feature onboarding before your customers want to use it. But how do you go about teaching customers to understand new features without spending a fortune on code? You can think of this process of customer education as new feature onboarding.

Research Software 91

Research Software Customer Experience User Testing Product Research 91

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Userpilot

FEBRUARY 1, 2022

Userpilot is a great alternative to Appcues that offers the same features as Appcues but for a much lighter price tag and with more customizations and functionalities. We’ve made Userpilot easy to use, designed for teams that want access to simple and complex user onboarding with more freedom, control and customization.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

The Product Coalition

AUGUST 10, 2020

I didn’t have a data collection engine with keywords collecting the data, nor Google search. When you wanted to learn something or gather data?—?you No longer limited by physical limitations, we create huge Data Lakes which we repeatedly explore on our analysis journey. My access to data was limited and very time consuming.

Data Visualization 169

Data Visualization User Testing Analytic Tools B2C 169

Userpilot

MAY 13, 2021

If you’re interested in learning more about how product intelligence can transform your product business, you’re in for a treat. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

FEBRUARY 27, 2019

To get started, head to your Accounts list and check out this doc to learn more about account-based marketing and sales with Intercom. The Outlook Calendar app makes it easier than ever for leads and customers to book meetings into your Outlook calendar, right from the Messenger. To learn more about the feature, go here.

Reporting Tools 106

Reporting Tools Data Visualization Messaging Books 106

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. What about after a customer has churned? Customizing NPS survey designs to match the brand design and blend well with the product’s UI.

Product Research 94

Product Research Feedback Software Customer Experience Data Visualization 94