Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) The go-to-market organizations really want something to market and sell. Sound Byte.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Userpilot

OCTOBER 26, 2023

These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. Why is it important to calculate the ROI of a software system? Look at the most optimistic and pessimistic costs. The same applies to benefits.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Onboarding KPIs 105

Gainsight

AUGUST 24, 2020

What does a leader of Customer Success, Professional Services, Support, Training, etc. What’s In a Name? Market a product. Marketers create leads. In the pre-quantum (classical physics) world, we all assumed that objects have definite position and velocity. use as a title ? Sell a product. (Do

Technical Review 64

Technical Review Software Review Customer Experience Support Training 64