article thumbnail

10 Customer Success Predictions for 2023

Gainsight

Digital as Strategy. They will start applying digital strategies even to high-touch motions, freeing up time for higher-value activities. New hires will combine CS skills, marketing techniques, and data orientation, so their businesses do more with less. Digital CS will be core to every company’s playbook. Digital Hub.

article thumbnail

Two Development Team Configurations I Lobby Against

Mironov Consulting

2] Overflow or Special Project Teams Overflow or Special Project Teams tend to be pushed from the Sales/Go-To-Market side of the organization out of general frustration with perceived Engineering (and Product) throughput or velocity problems.    Here’s my thinking. [1]  Queue the finger-pointing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Creating a Product Launch Training Program

ProductPlan

To make this a home run, you need sales and marketing to come up to bat. Marketing needs to know the value of the new product. The first internal group to train is marketing. Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training.

article thumbnail

Creating a Product Launch Training Program

ProductPlan

To make this a home run, you need sales and marketing to come up to bat. Marketing needs to know the value of the new product. The first internal group to train is marketing. Marketing will ultimately craft the actual language for their pitch, but that doesn’t mean you skimp on training.

article thumbnail

How to Measure Software ROI For SaaS Products

Userpilot

For ClearPoint Strategy , a good ROI sits at around 20%. TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. That’s because the numbers will vary from industry to industry or product to product.

article thumbnail

GDPR: Who Should be Your Data Protection Officer?

Mind the Product

A customer can object if their details are being used for direct marketing, or if they have legitimate grounds to object on how their data is being processed. They will have worked with everyone in the organisation – the finance teams, customer support, marketing, tech, and growth. How Will GDPR Affect Your Customers?

article thumbnail

Don’t Ask a PM: What’s a typical day as a product manager?

The Product Coalition

Marketing (product, social, brand, communications, etc.) Services (customer support, training, etc.) Then you look at some of the activities a PM is responsible for or is heavily involved in: Product vision (strategy, roadmap, MRD, PRD, POR, etc.) Marketing collateral (presentations, training materials, sales guides, etc.)