10 Customer Success Predictions for 2023
Gainsight
DECEMBER 21, 2022
But here goes nothing … here are 10 Customer Success (CS) predictions for 2023 by Nick Mehta, CEO of Gainsight. Customers will scrutinize outcomes and value more, making CS critical for retention. Digital as Strategy. Digital CS will often become part of the broader CS strategy and Ops function. Digital Hub.
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