10 Customer Success Predictions for 2023
Gainsight
DECEMBER 21, 2022
But here goes nothing … here are 10 Customer Success (CS) predictions for 2023 by Nick Mehta, CEO of Gainsight. Customers will scrutinize outcomes and value more, making CS critical for retention. They will start applying digital strategies even to high-touch motions, freeing up time for higher-value activities.
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