Userpilot

MARCH 25, 2024

Product tours are very common in SaaS products. However, not all product tours are created equal: many companies fail to realize their full potential. Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. Ready to dive in? Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Dashboard 83

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 84

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 84

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Research Software 90

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Product Talk

FEBRUARY 28, 2024

That’s certainly the case for Kelsey Terry , who’s sharing her story in today’s Product in Practice. In her former role as Director of Product at Going (formerly known as Scott’s Cheap Flights), Kelsey was tasked with running a pilot product trio. Do you have a Product in Practice story you’d like to share?

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 73

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Generative AI empowers businesses to create tailored recommendations, product descriptions, and chatbot interactions.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 99

Analytic Tools Research Software Feedback Software Data Visualization 99

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! How to integrate Salesforce with other platforms?

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Feedback Software 95

Userpilot

SEPTEMBER 11, 2023

It, along with product analytics , offers a comprehensive view of your customers and products and lets you make better data-driven decisions. In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Increase customer engagement through optimization with A/B tests.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. Key metrics you should be measuring. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. User effort score.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Experience 92

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. Begin by promoting your paid ads on social media platforms and search engines.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Book the demo!

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 93

Analytic Tools Research Software Data Visualization Reporting Tools 93

Userpilot

SEPTEMBER 22, 2021

To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. The right in-app engagement software will help you to increase in-app user engagement.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Reporting Tools 89

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. moment in the most direct way.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 89

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report 2021. So what’s the problem with the support metrics that most teams have been using up until now?

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

OCTOBER 9, 2023

Considering a product pilot to gather feedback on your recent innovation? TL;DR A pilot is a test release of a product or feature to a select group of users, designed to gather feedback and validate assumptions. A minimum viable product (MVP) is used to test the feasibility and viability of a new product idea.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Userpilot

JULY 11, 2022

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! What is customer service?

Reporting Tools 96

Reporting Tools Feedback Software Customer Experience User Testing 96

Userpilot

MARCH 2, 2022

Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth.

Feedback Software 100

Feedback Software Onboarding KPIs Reporting Tools Product Research 100

Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

User Testing 95

User Testing Analytic Tools Research Software Feedback Software 95

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel.

Analytic Tools 83

Analytic Tools Data Visualization Research Software Onboarding KPIs 83

Userpilot

FEBRUARY 27, 2024

By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products! TL;DR In-app events are actions users take inside your products.

Analytic Tools 94

Analytic Tools Data Visualization Events Onboarding KPIs 94

BrainMates

OCTOBER 14, 2021

An Interview with Phil Koziol, Product Manager at Good Pair Days. What is the longest onboarding process you have experienced when starting a new role? More often than not, a Product Manager starts a new role and is immediately bombarded with tasks and responsibilities. And what is the Product culture like at Good Pair Days?

Onboarding KPIs 98

Onboarding KPIs Reporting Tools KPI Customer Experience 98

Userpilot

JUNE 29, 2023

Are you looking for the best HubSpot integrations to access a broader set of solutions? HubSpot offers customer relationship management (CRM) software solutions for businesses. The platform allows integrations with multiple software platforms. This means you can send and receive data to/from HubSpot.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Final Thoughts.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

NOVEMBER 9, 2022

A Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others on a 0-10 scale, where 10 is “extremely likely,” and 0 is “not at all likely.” Boosts product growth. NPS vs CSAT: why you should use them together.

Customer Satisfaction 91

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 91

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Analytic Tools 94

Analytic Tools Research Software Onboarding KPIs Data Visualization 94

Userpilot

NOVEMBER 18, 2023

The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. TL;DR Period-over-period (PoP) analysis is a business intelligence technique that compares metrics in a recent period to the same period in the past. Determine the right analysis report to use.

Data Visualization 84

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 84

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports).

Data Visualization 81

Data Visualization Analytic Tools Embedded Analytics Feedback Software 81