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Tech philosopher Alex Wolf on designing harmonious technology

Intercom, Inc.

Alex’s projects, including founding members-only entrepreneurial community Bossbabe, have earned her some serious clout – Fast Company found her ideas so promising they named her one of their “ Top 100 Most Creative People in Business ” in 2016. It taught me about just how swiftly technology can change economics, media and telecommunications.

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Webinar: What to Do Before and After a Mobile App Launch to Improve Customer Experience

Alchemer Mobile

So to give you a little bit of an introduction, and if you’re looking on the webcam, I promise that Robi and I did not coordinate our green and red Christmas attire for today’s webinar, but my name is Ben Johnson. I don’t think Burbn is a household name. Instagram certainly it. Handling customer needs on their own.

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UX, CX and Women in Tech – With Marília Moita | ? Design Aloud

UX Studio

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. I work mostly in the telecommunications sector, complex omnichannel services in which the interaction with the user was not exclusively digital.

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Dialling it up: The evolution of phone support

Intercom, Inc.

Messaging is increasingly ubiquitous in our personal lives, yet we still pick up the phone to talk to support in the same way we did 50 years ago. Switch to messaging mid-call. Switch is the best of both worlds: it combines the personal touch of a phone call with the convenience of messaging. The clue’s in the name.