The Product HQ

MAY 10, 2024

With more digital and data-driven products, the demand for traditional product managers is now shifting from sales teams to data product managers. Develop the Right Skills Certification in data PM develops the right skills. Big data analytics is a growing global market expected to reach $550 billion by 2028.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Userpilot

JULY 21, 2022

An excellent support service can reduce friction, increase activation, boost retention , and expand positive word-of-mouth. Some ways to offer bad customer service include: Having an old-fashioned call center and still giving scripted answers. For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. In-app messaging. In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

OCTOBER 1, 2022

As you develop your product and achieve product-market fit , you must consider the technology adoption curve , which divides users into five segments: innovators, early adopters, early majority, late majority, and laggards. So instead of relying on the dev team, why not try a Userpilot demo to see how you can improve adoption without coding?

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Gainsight

DECEMBER 14, 2020

This also means companies have to expand beyond customer engagement tactics like email reliant on opt-ins and customer success teams reliant on human bandwidth because those tactics can only reach a subset of the audience that uses a product or service at a given point in time. . Send a short inquiry to churned customers.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Alchemer Mobile

MARCH 18, 2021

While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. You can reach us here or message us on social media @Apptentive. So make sure you do that. I just heard Lola make noise.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Both of these examples would increase the lifetime value of that customer , as well as take the pressure off your sales team to close new business. Speed is of the essence here. Lower support costs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

OCTOBER 18, 2021

The growth rate is an indicator of two things: How well (or poor) investors’ money is being spent. Such a trend gives SaaS providers a chance for sustainable development and fast growth. These two marketing efforts combined are a way to establish product pricing, positioning, and promotion. billion in 2021 and $145.4

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Help existing customers master advanced features with webinars. Put simply, poor customer service interactions increase the likelihood of churn.

User Testing 104

User Testing Customer Experience Data Visualization Customer Feedback 104

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Use your analytics, product teams, front-line customer teams, and explore all this data.

User Testing 121

User Testing Product Research Research Software UX 121

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. There’s a debate about dates : some feel they’re too constraining and that the team should be able to launch the product whenever it’s ready. Multi-step pointer messages in a Product Tour.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Revulytics

OCTOBER 30, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. So where do we start? I love these.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

ProductPlan

FEBRUARY 14, 2019

Marketing teams use acquisition metrics to measure the effectiveness of marketing initiatives designed to attract new customers. The visitor to lead conversion rate usually means the visitor gave you their email in exchange for a blog subscription, webinar registration, or free trial. A conversion can take many forms.

Onboarding KPIs 61

Onboarding KPIs Analytic Tools Marketing Data Visualization 61

Userpilot

DECEMBER 8, 2022

Good product positioning helps achieve customer fit and avoid customer dissatisfaction. Product failure is often attributed to poor UI/UX. Help customers experience value with minimum viable onboarding and use in-app messaging to gradually reveal new functionality to keep them engaged. Let’s look at these in more detail.

Feedback Software 98

Feedback Software Research Software User Testing Analytic Tools 98

Userpilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

OCTOBER 6, 2022

According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Investing in customer communication leads to increased customer happiness and SaaS growth in several key ways: It helps create a more positive overall customer experience.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

SEPTEMBER 30, 2022

Arrange webinars to educate users. For instance, it won’t be feasible to employ your product development team to work on a solution that only 2 people want. If the feature is underperforming in any user segment, you should reach out to customers to know their pain points and address them promptly.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. It covers more than 160 scrum anti-patterns that hold your scrum team back.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Userpilot

DECEMBER 6, 2022

Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress. Notion – a digital asset management tool to help centralize brand assets and provide clear SOPs to guide your marketing teams and professionals. Effective project management.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Gainsight

OCTOBER 12, 2023

They also help developers build identity controls into applications, website web services, and devices. The company’s Customer Success (CS) team has been leading the first wave of the Digital CS revolution. This often went unchecked and led to poor retention. 42% increased their community engagement score after outreach.

Reporting Tools 52

Reporting Tools Customer Experience Weak Development Team Data Visualization 52

Gainsight

OCTOBER 12, 2023

They also help developers build identity controls into applications, website web services, and devices. The company’s Customer Success (CS) team has been leading the first wave of the Digital CS revolution. This often went unchecked and led to poor retention. Okta’s Story Watch Okta’s journey with Digital CS.

Reporting Tools 52

Reporting Tools Customer Experience Data Visualization Weak Development Team 52

Userpilot

NOVEMBER 20, 2022

On the other hand, add a human touch to your digital CX by running webinars or leveraging AI-created videos. Develop an effective digital transformation strategy and identify where you can swap out current functions for streamlined online options. Provide a positive experience by making sure users don’t encounter friction.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

The Product Coalition

FEBRUARY 8, 2020

Hence, if you recognize some anti-patterns in your daily work, why don’t you ask the rest of the Scrum Team for support? The Role of the Product Owner According to the Scrum Guide “The Product Owner is responsible for maximizing the value of the product resulting from work of the Development Team.” Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team User Testing Product Research Technical Review 78

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

AUGUST 15, 2023

For a successful launch campaign, you’ll need to A/B test your messaging and test your product ahead of launch day. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. for measuring success. Determine what your competitors are doing.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Research Software Product Marketing 98

Mironov Consulting

JUNE 28, 2018

Design a change to our new customer signup flow or product-level messaging; deploy to 0.5% Long Sales Cycles, Weak Attribution, Few Data Points. From social team: “4500 likes and retweets of our latest post!” Rigorous A/B testing is a favorite tool in our B2C kit. Digging in: 1. What to do?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

ProductPlan

AUGUST 15, 2019

Enterprise architects face a number of hurdles when they try to discuss weaknesses and shortcomings, share their plans for the future, or seek out the approval of others. With a personalized frame of reference, stakeholders can better assess what it will mean to their teams and priorities. Communicate with various stakeholders.

Enterprise 59

Enterprise Technical Review User Friction Weak Development Team 59

Userpilot

AUGUST 7, 2019

In other words, the mission of Customer Success teams is to make sure that your users are satisfied, happy, and that they’re meeting their goals with your product. If the person who introduced your product to the entire team leaves the company, the other part of the company will continue to use your product.

Feedback Software 68

Feedback Software Customer Experience User Testing Research Software 68