Intercom, Inc.

JANUARY 21, 2020

“Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? And beyond code, beyond visuals and interactions, what do they all have in common with each other? Maps & transport: (Strava, Google Maps, Uber) 45.2%. Every app contains at least some text. Measuring the letters.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. It’s a complex platform that allows teams to stay in touch and there are a lot of possibilities for integration beyond that,” says Ellen. Ellen shares a specific example about missed messages.

Product Research 231

Product Research User Testing Engineering Testing 231

Intercom, Inc.

JANUARY 12, 2022

However, we’ve had a great team. If our conclusion is based on data that is manually entered by a sales team, it may just be that that’s the part of the process where the sales team is sloppier about entering that data in Salesforce, and therefore, that conclusion isn’t a reflection of reality.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Most companies are in reality reviewing and failing several orders of magnitude less ideas than this.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Mind the Product

NOVEMBER 9, 2016

Thanks to a combination of advancements in hardware and software, an outpouring of investment, and a massive spike in business and consumer interest, we believe that virtual reality has hit an inflection point that will propel us from the mobile era to the virtual reality/ augmented reality era. Building non-gaming VR experiences.

Weak Development Team 95

Weak Development Team Development Feedback Software User Testing 95

Andrew Chen

SEPTEMBER 4, 2018

Like what’s your views on this — is it a bad thing, is it a good thing; I don’t mean to moralize it but — help me unpack more where it’s helpful and where it’s not. I think we’re now gonna move to a thing where all of these different kind of software experiences all are incredibly sharable.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75