Intercom, Inc.

MARCH 28, 2022

According to that same report by McKinsey & Company, executive mindsets on technology’s strategic importance have changed radically during the crisis. Customer experience and great service isn’t just the responsibility of your support team – every customer-facing team, and every automated and proactive touchpoint, has a role to play”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

APRIL 16, 2024

You can choose from different types of user activity monitoring methods, such as app usage tracking, navigation and interaction tracking, user and entity tracking, error and crash reporting, app performance monitoring, and user feedback collection. Next, select the right user report you need for monitoring their behavior.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

FEBRUARY 15, 2024

Userpilot is a digital adoption platform (DAP) that fosters product growth through a variety of product analytics tools , including funnel analysis, among other useful features. Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Reporting Tools 103

Userpilot

FEBRUARY 15, 2024

TL;DR Salesforce is a leading CRM platform designed to enhance customer relationships and drive sales growth. A Salesforce email integration connects email platforms like Gmail or Outlook with Salesforce, enabling seamless data exchange and email management within Salesforce. Let’s dive in! What is Salesforce email integration?

Analytic Tools 99

Analytic Tools Reporting Tools Data Visualization User Testing 99

The Product Coalition

AUGUST 25, 2022

For this reason, automation testing companies are hired to perform the automation testing process efficiently. For this reason, organizations are in constant search of the best test automation companies. Don’t try to swap manual with automation testing Automation testing won’t replace manual testing.

Feedback Software 119

Feedback Software Reporting Tools Product Research Testing 119

Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. LiveAgent excels as an Intercom competitor for live chat automation , offering customizable live chat and call center features. Why is an Intercom alternative needed?

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

APRIL 24, 2024

TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. Userpilot is a product growth platform that uses AI to power its writing assistant and localization features. Userpilot Userpilot is a product growth platform. Synthesia Synthesia is an AI-driven video platform. What AI tools you can use.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Intercom, Inc.

APRIL 7, 2020

In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. Here are some of the top findings from the report – and what you need to do about them. On-time deliveries have been an issue for months for most shoppers, with almost two thirds (64%) reporting they have had items arrive later than promised in the past six months.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. moment in the most direct way.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 101

Userpilot

DECEMBER 21, 2022

You need marketing analytics tools to gather data and report on them together, track campaign success, and make data-driven decisions that lead to business and revenue growth. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Don’t skip on automation. The gold standard for proving that was, and still is, a SOC 2 Report.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

JANUARY 27, 2024

Carbon accounting software allows companies to streamline and automate carbon accounting. This software also helps automate and streamline compliance with non-financial regulatory and reporting frameworks, which is highly relevant to larger enterprises. Additionally, refer to The Greenhouse Gas Protocol for compliance standards.

Analytic Tools 144

Analytic Tools Research Software Reporting Tools Software Review 144

The Product Coalition

JANUARY 23, 2022

Automated testing really assists with the efficiency here; being able to execute the same tests repeatedly, quickly and timely on a multitude of devices. What is Mobile Test Automation? This is writing code and/or using tools to automate the testing of mobile software?—?either Why do Mobile Test Automation?

User Testing 194

User Testing Analytic Tools Feedback Software Research Software 194

Intercom, Inc.

MARCH 25, 2021

If your business handles health-related data, there’s never been a better time to start using Intercom’s conversational relationship platform. Bots and automation resolve 36% of common healthcare questions automatically. Our HIPAA attestation report is one of two new additions to Intercom’s security program.

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. Why do UI Test Automation? Why Automate? Key Concepts 1.

User Testing 165

User Testing Product Research Testing Reporting Tools 165

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. Here are our top three takeaways from the Gartner report. According to Gartner: .

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

The Product Coalition

JULY 21, 2022

Most importantly, big data and machine learning have paved the way for robotics automation and various software applications. A report by eMarketer states that online retail sales will reach $6.17 Although the world experienced a tough year in 2020, the national market saw double-digit global e-commerce platform growth.

Reporting Tools 154

Reporting Tools Artificial Inteligence Data Visualization Wireless 154

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. MoveWorks implemented journey orchestration using the Gainsight platform to send personalized, automated emails at scale. Automated Reminders. Robust Reporting. Generative AI.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Generative AI 52

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. Our SQL for generating these reports is now far simpler!

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Use automated follow-up emails and messages to reassure customers that you take their feedback seriously. Look no further!

Feedback Software 104

Feedback Software Analytic Tools Data Visualization Systems Review 104

The Product Coalition

APRIL 28, 2023

One of the primary ways to use AI is in the field of efficiency by automating repetitive tasks. For example, AI-powered software can analyze large data sets and generate reports that provide insight into customer behavior and product usage patterns. AI can also be used to analyze customer feedback and sentiment data.

ChatGPT 97

ChatGPT Reporting Tools Feedback Software Research Software 97

Userpilot

NOVEMBER 21, 2023

TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns. Hubspot’s many products make it easy to unify your marketing and product data under one roof for easier reporting and insights. Hubspot integrates nicely with tools like Pendo and Amplitude.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 101

The Product Coalition

NOVEMBER 17, 2023

Integrating artificial intelligence capabilities into data integration offers an ideal solution, automating the data preparation and introducing agility and efficiency in analyzing extensive datasets. A strategic approach to data integration is pivotal in shifting this focus.

Data Visualization 129

Data Visualization Reporting Tools Artificial Inteligence Information 129

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. after customer onboarding or their first transaction within a trading and lending services platform). How to measure customer experience in fintech?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

UX Planet

FEBRUARY 1, 2024

Mobile applications can provide a convenient and accessible platform for users to manage their finances. Business Growth and Sustainability Small businesses face challenges in financial reporting, cash flow management, and accessing funding. Automated, real-time expense tracking. Basic financial reports.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

The Product Coalition

AUGUST 3, 2021

Before we look at the problems with Mailchimp, let’s look at the pros of the tool: Code-free email set up Marketing calendar Marketing automation Landing pages & Signup forms Robust analytics & reporting Social sharing But, the burning issue that the users of Mailchimp face are that, their emails land on the Spam folders.

Customer Experience 148

Customer Experience Analytic Tools Data Visualization Reporting Tools 148

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk integrations are apps that you can connect to Zendesk to expand its functionality, boost efficiency, and automate data flow.

Embedded Analytics 90

Embedded Analytics Data Visualization Analytic Tools Feedback Software 90

Intercom, Inc.

MAY 25, 2021

Not only that, but three of those top five slots are messenger-based: in addition to dedicated messaging platforms (such as WhatsApp and SMS), mobile applications with messaging capabilities and web-based live chat come in third and fifth respectively. Now, it’s second. Messaging allows support teams to be more productive – and personal.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

OCTOBER 20, 2023

If you’re looking for the answer to this question, I don’t envy you as there are plenty of excellent platforms out there. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software Reporting Tools 101

Gainsight

NOVEMBER 30, 2023

Here are our top takeaways from The State of AI in CS, 2023 Report. Gen AI Is Helping CS Teams Recover From Burnout One of the biggest takeaways from the new report is that Customer Success teams are feeling burnt out. Gen AI is offering a path out of burnout by automating repetitive tasks and enabling personalized messaging at scale.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52