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The Path Beyond CSM

Gainsight

The second part is knowing your customer, their problems, and the solutions to those problems. Building relationships with your customers Being empathetic is the most critical tool in your CSM toolbox. But because you have so many great tools from your time as a CSM, you don’t have to abandon them. Sales: That’s right, Sales!

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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. I imagine many of you get more than 5,000 people signing up and using your service each year.

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How to Keep on top of Trends that Matter to Product Managers

Department of Product

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Because everything’s always changing. And not all trends matter.

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End-to-End Monitoring of Citrix Infrastructures: FAQs

eG Innovations

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. link] covers most of the FAQs about our licensing policy. Questions & Answers.

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Citrix Monitoring Masterclass with George Spiers – Q&A

eG Innovations

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.