Mironov Consulting

DECEMBER 17, 2023

  If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose.  Their market strategy team realizes they need one more field mapped.  Won’t It Just Keep Working?

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

eG Innovations

DECEMBER 15, 2022

Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. “APM tools and agents are already deployed across the most critical applications inside large enterprises. Focus on Integrating Security and Observability.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 119

Research Software Feedback Software Reporting Tools Data Visualization 119

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

User Testing 161

User Testing Product Research Testing Reporting Tools 161

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Ask Benny

JANUARY 25, 2020

CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results).

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

ProductPlan

FEBRUARY 8, 2023

Information Technology (IT) management is the monitoring and administration of an organization’s information technology systems and resources. The department manages hardware, software, networks, and data. When IT guides what software your organization uses, you avoid the redundancy that comes with “shadow IT.”

Reporting Tools 52

Reporting Tools Data Visualization Management Management 52

Userpilot

FEBRUARY 2, 2023

Two of the top tools for content testing in SaaS are Userpilot and CrazyEgg. Userpilot is a product growth platform where you can test content and improve it with better in-app messages. CrazyEgg is a heat mapping software with recordings, surveys, and A/B testing. SEO is an important part of every content strategy.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

MARCH 30, 2021

A lackluster marketing strategy, unoptimized SEO, irritating pop-ups, poor content ? these aspects are only a minor part of things that may trigger eCommerce solutions to flop. With that in mind, software quality comes to the fore. introducing innovation and upgrading software products.

Reporting Tools 92

Reporting Tools Technical Review User Testing Data Visualization 92

The Product Coalition

APRIL 7, 2021

How to Support Women in Technology?—?And especially in technology?—?is As a woman in the technology industry for 15+ years who has been through this twice, I know how it feels not to have support from your company. Women in technology do not feel consistently supported in ways that will help retain them and grow their careers.

Reporting Tools 78

Reporting Tools Technology Embedded Analytics Leadership 78

freshtrax

SEPTEMBER 3, 2019

of employees being interested in taking advantage of telecommuting policies. First, Japanese companies are still hesitant to introduce a work-from-home policy. Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan.

Reporting Tools 90

Reporting Tools Research Software Data Visualization Government 90

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Invest more in the right tools. However, we think NPS alone isn’t enough.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services? Trust is a crucial factor for a business to grow.

UX 97

UX Reporting Tools Data Visualization Research Software 97

Product Culture

SEPTEMBER 6, 2023

I once reported to a charismatic CEO, following his lead on most things. For more information about our privacy practices please visit our Privacy Policy here. Develop a compelling ecosystem strategy, empowering integration partners to build custom solutions on our platform for an extraordinary shopping experience.”

Reporting Tools 52

Reporting Tools Naming Customer Experience Information 52

Department of Product

OCTOBER 12, 2023

Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

eG Innovations

SEPTEMBER 22, 2021

By avoiding business impacting failures, proactive monitoring helps to enhance service uptime and performance, increases customer trust, and enables increased efficiency in IT operations. This provides operators with visibility into workload health and performance and proactively notifies operators of potential service impacts.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. The open API approach taken by Discord’s product team is in stark contrast to the monetization strategies deployed at Reddit and X but a 30% cut is still a hefty commission.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Ask Benny

FEBRUARY 26, 2019

CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results).

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

TIBCO - Thought Leadership

OCTOBER 16, 2020

The push for digital transformation that was accompanied by an unexpected global pandemic has changed technology boundaries. According to recent surveys, 70% of companies said that their companies either have a digital transformation strategy in place or are working on one. trillion U.S. trillion U.S.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Product Research 93

Ask Benny

JULY 16, 2018

CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results ).

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Gainsight

AUGUST 5, 2022

The second part is knowing your customer, their problems, and the solutions to those problems. Building relationships with your customers Being empathetic is the most critical tool in your CSM toolbox. But because you have so many great tools from your time as a CSM, you don’t have to abandon them. Sales: That’s right, Sales!

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

The Product Coalition

JULY 17, 2018

CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results ).

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Department of Product

JANUARY 17, 2023

And whilst some roles in product require a background in software engineering, these are usually optional. Ad-funded business models: how a rise in privacy features could make ad-funded models risky Apple made big changes to its privacy policies in 2022. Some roles prefer design clout but again this is optional.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Antwak Blog

MARCH 24, 2021

Data loss prevention is referred to as a set of technologies, products, and techniques that are invented to prevent critical and valuable information in an organization. File transfers or by any other forms.DLP strategies must include a quick fix that monitors, detects, and blocks the unauthorized flow of data. How does DLP work?

Data Visualization 52

Data Visualization Reporting Tools Government Education 52

The Product HQ

FEBRUARY 1, 2023

If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career. TPMs must communicate strategies, roadmaps, and program issues with all key stakeholders. These partnerships enable the technical program manager to create training solutions that align with business requirements.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Productboard founder and CEO Hubert Palan on mastering product strategy. Far too many businesses rely on early-on hunches to inform their product strategies. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. Hence, an appropriate strategy to counter this effect would be employing small, agile teams and an organization designed as a team of teams, aligned yet autonomous.

Agile 84

Agile Reporting Tools Feedback Software Systems Review 84

ProductPlan

JUNE 15, 2021

In the 2021 State of Product Management Report , our annual collection of data designed to bring to life the trends driving product management, we found gender diversity, or lack thereof, a prime opportunity for product management teams to create more intentional inclusivity. . In product management, men outnumber women almost 2:1. .

Data Visualization 98

Data Visualization Reporting Tools Product Research Customer Experience 98

Product Management Unpacked

JULY 19, 2018

I have led or been a major contributor to two of the most successful software companies in the world. The product manager role also requires an understanding of technology and business, as product managers must understand which products are worth developing and how they’ll directly impact the business.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Product intelligence is the main strategy that helps Apple stay competitive in the smartphone industry. Conclusion. Source: CNBC.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Antwak Blog

APRIL 6, 2021

Clients : They are the most critical stakeholders of any business as they’re influenced by a product or service. With a decent policy and strategic planning set up, it’s feasible to deal with all the “curveballs” that can come your way. However, the way to viable stakeholder management is planning.

Reporting Tools 52

Reporting Tools Data Visualization Management Management 52

ProductPlan

MAY 22, 2020

“If you’re a growth stage company then you have to be able to make strategy decisions very rapidly. They’re providing information that serves as an input to strategy decisions, but they’re not involved in execution. If you don’t have the data then you can’t make secure decisions and alter course.”

Data Visualization 128

Data Visualization User Testing Weak Development Team Customer Feedback 128

Mind the Product

NOVEMBER 30, 2017

As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. How Will GDPR Affect Your Customers?

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

Gainsight

MARCH 12, 2019

Dig deeper, and you may find responses from the restaurant, a policy for filtering out bogus responses (usually through a combination of software and human intervention), an easy way for you to leave your own review, and maybe an explanation of the methodology. What makes the Grid Report useful?

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73