Userpilot

FEBRUARY 9, 2023

What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? The process of product optimization starts with goal setting , like improving usability. Want to see how?

Product Research 80

Product Research User Testing Feedback Software Analytic Tools 80

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value.

User Testing 78

User Testing Customer Feedback Feedback Software Product Research 78

Roman Pichler

JULY 6, 2021

Be Prepared to Look after People, Not Products. When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. For some people, that’s straightforward.

User Testing 321

User Testing Product Research Weak Development Team Customer Experience 321

Roman Pichler

NOVEMBER 1, 2022

1 The Product Roadmap is a Feature-based Plan. Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. A feature-based product roadmap is easily mistaken for a commitment rather than a high-level plan that is likely to change.

Roadmap 313

Roadmap Weak Development Team Customer Experience Reporting Tools 313

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in? Let’s get to it.

Product launches 86

Product launches Product Research User Testing Research Software 86

Userpilot

SEPTEMBER 28, 2022

Setting smart product goals is a vital skill for any sensible SaaS owner or product manager to get right. In this article, we’re going to explore what makes an effective product goal, the difference between goals and product initiatives, how to set them and make them work with your product backlog, and more.

Product Goals 92

Product Goals Feedback Software Customer Feedback Vision 92

Userpilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

User Testing 80

User Testing Product Research Feedback Software Customer Feedback 80

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 79

Feedback Software Analytic Tools Research Software Customer Feedback 79

Userpilot

NOVEMBER 20, 2023

What is a technical product manager? This is the question that opens our discussion of technical product management. TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. Tech PMs work actively with product teams on the product vision and strategy.

Analytic Tools 88

Analytic Tools Feedback Software Research Software User Testing 88

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. User insights sum up your users’ perceptions and feelings about your product or service. How to collect valuable user insights: Collect customer feedback with in-app surveys.

Data Visualization 88

Data Visualization Customer Feedback User Testing Feedback Software 88

Roman Pichler

JULY 6, 2021

Be Prepared to Look after People, Not Products. When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Listen to this article: [link].

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Userpilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. Anyone even remotely involved in product management will tell you that! But how do you run successful tests? A/B testing can be used in: In-app messaging.

User Testing 52

User Testing Product Research Feedback Software Testing 52

UX Studio: Product Management

MARCH 19, 2021

As a group of researchers at uxstudio we tend to seek new methods and ideas that we can share with each other and use to improve our work. Our group set a goal to learn more about features and user needs prioritization. At some point we realized that none of them show how to pick techniques based on the current stage of your product.

Product Research 109

Product Research User Testing Development Customer Experience 109

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing. A Goal-directed Approach to Choosing KPIs.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Roman Pichler

APRIL 1, 2020

Why Difficult Emotions Matter Particularly for Product People. For us product people, however, difficult emotions are particularily relevant. We are responsible for their success of our products. We may not like difficult emotions like confusion, frustration, anger, envy, sadness, and worry, but we all experience them.

Customer Experience 253

Customer Experience Product Management Product Manager Product Research 253

Roman Pichler

APRIL 1, 2020

Why Difficult Emotions Matter Particularly for Product People. For us product people, however, difficult emotions are particularily relevant. We are responsible for their success of our products. We may not like difficult emotions like confusion, frustration, anger, envy, sadness, and worry, but we all experience them.

Customer Experience 253

Customer Experience Product Management Product Manager Product Research 253

Roman Pichler

JUNE 1, 2020

As the person in charge of the product, your aspiration should be to lead the stakeholders in order to create value together and achieve product success. In reality, however, some product people either aim to please the stakeholders by saying yes to their requests or by brokering compromises. Form a Stakeholder Communi ty.

Weak Development Team 305

Weak Development Team Product Research Customer Experience Workshop 305

Userpilot

OCTOBER 30, 2022

Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. The 3 main components of customer experience: Discovery: This is where you reach prospects through your marketing materials and show what they can get from using your product.

Feedback Software 75

Feedback Software Research Software Customer Experience User Testing 75

Userpilot

FEBRUARY 7, 2023

In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product. Unlike push notifications, in-app messaging is used to communicate with users that are actively using the product.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing. A Goal-directed Approach to Choosing KPIs.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Userpilot

JULY 13, 2023

It informs you whether your product growth is fine or if you should make tweaks to improve results. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES). or $40,000.

Onboarding KPIs 84

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 84

Userpilot

AUGUST 13, 2023

What’s a feature prioritization matrix and how can product teams leverage it to make better product decisions? TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. These are the key questions we cover in the article.

Data Visualization 84

Data Visualization User Testing Customer Experience Feedback Software 84

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

BrainMates

FEBRUARY 5, 2024

Adaptive Mindset 'Hats' Your Product Manager Wears By DAVID ALLSOPP No matter the product, industry or company size, successful Product Managers must wear various ‘hats’ on any given day to make all the pieces of the puzzle fit together. The Product Management profession itself is still relatively new.

Product Management 52

Product Management Product Manager User Testing Product Research 52

The Product Guy

APRIL 23, 2019

Guest Post by: Surbhi Gupta (Mentee, Session 8, The Product Mentor) [Paired with Mentor, Tim Nunn]. For a Product Manager, building the right product is more important than building the product right.”. Next, you have solved all the incredible technical challenges involved in building this product.

Product Research 141

Product Research User Testing Customer Experience Customer Feedback 141

Mironov Consulting

JANUARY 24, 2024

Expanding on a recent post ( Revenue Goals are Not Company Strategies ), I’ve been seeing lots of maker teams (product, engineering, design) struggling to form product strategies without a company strategy to hang them on.  Why is this so critical to Product Management and the larger maker organization? 

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Establish Understanding of the Product Vision. Get to Know Your Users. Working in Public.

User Testing 70

User Testing Product Research Development Feedback Software 70

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. So I have a strong sense of what product managers want.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. The more of them your product has, the happier your customers are.

Framework 80

Framework Feedback Software Onboarding KPIs User Testing 80

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Let’s get into it!

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience User Testing 84

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? TL;DR Product discovery comes before the product delivery process and its aim is to find and validate opportunities and solutions that will enhance product value and drive business goals.

Product Research 88

Product Research User Testing Data Visualization Analytic Tools 88

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Product friction describes anything that causes your users difficulty. Positive vs negative friction.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

The Product Guy

MARCH 30, 2018

Guest Post by: Peyvand Mohseni (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. You have a product; you are passionate about it, you believe in it, you want it to succeed and you want your users to benefit from its awesomeness. Learn about our client’s business problems and product requirements.

User Testing 119

User Testing Feedback Software Research Software Customer Experience 119

Gainsight

MARCH 12, 2024

We have the paddle (in fact, we have three paddles) built upon the insights shared by industry experts Lila Meyer , Director of Global Education Services at Gainsight, and Joel Eaton, Head of Product eLearning at Hornbill, during our New Year, New Strategies Boot Camp Series. Ask yourself: What are their business and product goals?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

The Product Coalition

FEBRUARY 11, 2023

Have you ever wondered why a Go-to-Market (GTM) strategy is required when you launch a product or service? We discussed business ideas, researched options for funding, and most importantly, we supported each other. A go-to-market (GTM) strategy is a step-by-step plan created to successfully launch a product to market.

User Testing 78

User Testing Research Software Feedback Software Strategy 78

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 81

Customer Experience Analytic Tools User Testing Customer Feedback 81

Roman Pichler

SEPTEMBER 11, 2023

Listen to the audio version of this article: [link] Organise the Team around a Product As the name suggests, a product team is focused on a product. A first step to form effective product teams is therefore to identify the products in your organisation. But what is a product? This sounds simple enough.

Reporting Tools 339

Reporting Tools User Testing Customer Experience Product Research 339