Userpilot

OCTOBER 23, 2022

15 tips for acquiring and retaining customers. 15 tips for acquiring and keeping repeat customers in SaaS. People love to talk about products or services that have made an impact on their life – either positive or negative. Give a positive customer experience to anyone who interacts with your business.

Feedback Software 95

Feedback Software User Testing Customer Feedback Customer Experience 95

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Poor customer service.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software User Testing 97

Gainsight

MARCH 12, 2024

We have the paddle (in fact, we have three paddles) built upon the insights shared by industry experts Lila Meyer , Director of Global Education Services at Gainsight, and Joel Eaton, Head of Product eLearning at Hornbill, during our New Year, New Strategies Boot Camp Series. Here’s a sneak peek of what Joel said.)

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. What is SaaS marketing? What are SaaS best practices?

Feedback Software 118

Feedback Software User Testing Product Research Customer Experience 118

The Product Coalition

FEBRUARY 14, 2023

What are the most important skills to learn for an entry-level position? Below are my three tips that clarify the process. Let’s begin: Tip 1: Internships This is hands down the best way to get a taste of experiential learning. Can you tell me more about your experience? if so, what would you build?

Customer Experience 142

Customer Experience Analytic Tools Feedback Software Product Management 142

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers, backed by data from our 2020 Mobile Engagement Benchmark Report.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Here are 4 actionable strategies to improve your customer service KPIs: Use interactive walkthroughs to give step-by-step guidance to customers and reduce dependency on the support team.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

APRIL 19, 2022

Userpilot allows you to create interactive walkthroughs , build help centers , create onboarding checklists and tooltips , and conduct A/B tests or product experiments , all code-free. 5 tips to improve your product engagement score. Here are some tactics for you that you can implement in your SaaS strategy. Knowledge base.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Gainsight

JANUARY 20, 2023

Building upon that strong foundation, you can also add digital-led strategies to critical moments such as revenue expansion opportunities and contract renewal. Let’s look at the moments of truth, and corresponding digital strategies, for both expansion and renewal.

Customer Experience 52

Customer Experience Strategy Customer Feedback Data Visualization 52

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 92

Feedback Software User Testing Customer Experience User Friction 92

Userpilot

MARCH 29, 2024

You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Ineffective marketing/poor marketing strategy. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Poor product-market fit.

Data Visualization 104

Data Visualization User Testing Analytic Tools Feedback Software 104

Userpilot

JULY 7, 2022

A product-led growth strategy focuses on using the product to acquire, activate, convert, and retain customers. Here are 5 strategies to improve your product-led growth metrics: Offer a free trial to increase the number of product-qualified leads (PQLs). What is a product-led growth strategy? Provide valuable feedback.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. T imely , which also means that having a business review every month is not necessarily a good thing. Let’s start with the basics. What’s a Good EBR Cadence? .

Software Review 52

Software Review Customer Feedback Feedback Software Customer Experience 52

Userpilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. Behavioral segmentation is a strategy of grouping customers based on how they interact with your product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Make use of branded conference swag to promote your company at conferences and raise positive awareness. ” to track the source of your users. SaaSholic Blog.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

The Product Coalition

OCTOBER 19, 2020

The upstart positioned itself to capitalize off of these forces, while Blockbuster ignored them at its peril. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies. Tips for Success Get the right people in the room. Of course, the lesson here is: innovate or die.

Technical Review 164

Technical Review Analytic Tools Research Software Automotive 164

Userpilot

MARCH 3, 2022

You should customize the content of your resume to match the requirements of each position you apply for. Also, this is where you present your skills that are relevant to the position you’re applying for. Product managers who know how to code are better at understanding how the development teams work.

Data Visualization 97

Data Visualization Analytic Tools Technical Advisors User Testing 97

Userpilot

AUGUST 23, 2023

This will enable you to find areas of improvement and suggest optimization strategies to your product manager. You might also have to collaborate with cross-functional teams to help develop product marketing strategies and improve the user experience. What are the skills needed for product analysts? The estimated median (i.e.,

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Research Software 93

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. Use it to make better product decisions. ” So that’s the benefit of having one foot in each of the worlds.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Webinar 52

Userpilot

JULY 7, 2022

More customer stickiness means lower churn rates, more upsell opportunities, and MRR expansions , plus it generates brand advocates who will spread positive word-of-mouth. Here, the goal is to design a product that’s irreplaceable, engages users, and gets the job done, using strategies like The Hook Model for example.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

Userpilot

NOVEMBER 9, 2023

Monitoring online reviews on sites like G2 and Capterra (for SaaS) to understand customer expectations and see where your product is lagging. Since you’ll need reliable software to perform many of these tactics, why not book a Userpilot demo to see how you can elevate the product experience? Checking reviews on G2.

Customer Satisfaction 101

Customer Satisfaction User Testing Customer Feedback Feedback Software 101

Userpilot

MARCH 25, 2022

The faster you start receiving positive or negative feedback, the sooner you act on it. For instance, when someone gives you a high Net promoter score (NPS), putting them in the Promoters category, thank customers right away and ask them for a more in-depth review on G2 or Capterra. Don’t just hope for the best. Slack in-app survey.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. So let’s jump right in! How to identify detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Usersnap

FEBRUARY 14, 2023

Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Developing applications that cater to this large market can have a widespread positive impact.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

The Product Coalition

JANUARY 11, 2023

Product Managers play a crucial role in establishing the strategy and roadmap for a company’s products and leading cross-functional teams in the design, development, and launch of the products. The importance of adopting a customer-centric perspective and getting the entire development team to focus on creating a positive user experience.

Feedback Software 107

Feedback Software Research Software User Testing Technical Review 107

Userpilot

DECEMBER 19, 2022

Drive customer success: A detailed onboarding process is an invaluable part of your CS strategy , helping customers gain consistent value and satisfaction with your product. Here are some tips to ensure things go smoothly: Implement a checklist. Here are two steps on how to achieve that: Drive positive word of mouth.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MARCH 22, 2022

You may observe that while trying to acquire new customers, your revenue growth is falling due to churn and downgrades. While the finance quick ratio assesses a company’s liquidity position, the SaaS quick ratio focuses only on revenue growth. This is because it accounts for both positive and negative aspects of growth.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. How to select the right model for your customer success strategy? The choice should also reflect customer preferences. Userpilot for customer success: user onboarding.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Feedback 95

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage. Potential customers analyze competing products and read reviews.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. SaaS companies are increasingly investing in product marketing to stand out in a competitive market with effective product launches , positioning, and improved product experiences. You’re in luck.

Research Software 97

Research Software Analytic Tools Feedback Software Data Visualization 97

Intercom, Inc.

DECEMBER 10, 2018

This can be anything from in-app notifications and messages , to tooltips, splash pages, hard-coded user interface (UI) copy, banners or modals. Why you need an in-app marketing strategy. Whatever your app does to make your users’ lives easier, here are three ways an in-app marketing strategy can help you keep more users around.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

UX Planet

DECEMBER 11, 2023

CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. Thankfully, they haven’t changed their pricing for more than 2 years (the bundle used to be $949 at the time of Inga’s review, then $999, then it increased to its current price sometime around autumn 2021).

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Intercom, Inc.

JUNE 20, 2018

In 2011 Marc Andreessen declared that software is eating the world. Today it’s no wonder that the strong majority of companies want their strategy to be driven by product, not sales and that’s likely for the best. Where does sales fit in at a company driven by product strategy? Three tips for making product requests.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199